Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thanks
She is doing just fine .with her mom, sisters and big brother.Thanks 2 VPI & Nationwide for helping with the doctors bills . we had insurance on our dogs since 2003 and when we took cats in we got insurance on them. we lost our baby chico sfter 15yrs of insurance.
Insurer: Nationwide
By: Sharon
Charging me next years premium before the policy starts in March is not right
Telling me my dog cannot have a teeth cleaning for a year because the technician said he had some tarter at his cleaning last year and calling it a pre-existing condition is not right. I am trying to do everything I can to keep my dog healthy and all you are doing is trying to save your company money be coming up with reasons for me not to see he get's the care and services he needs.
Insurer: Nationwide
By: MICHAEL
Excellent provider
The support from this provider has made all the difference in the quality of care I can provide to my dog.
Insurer: Nationwide
By: Jerri
I feel much better
Called to resolve the issue with communication of records between insurance and my vet. Sara O. was able to see my account and aid me in a timely manner, even offering for me to email records to her so she could ensure they be forwarded on for my claim. I felt much better after speaking with her!
Insurer: Pets Best
By: Ashley
Compassionate and informative
Peter was awesome, compassionate, and informative.
Insurer: AKC
By: Leona
I love Pets Best
I love PetsBest, they are so easy to work with and receive money in record time. They are the best.
Insurer: Pets Best
By: Helen
Best company
Best Company in process claims and understanding their billing, easy to upload.
Insurer: Pets Best
By: Karen
The BEST customer service
The BEST customer service. So happy to be a customer of a company that cares for my pet the way I do.
Insurer: Pets Best
By: Arren
great
i wish the returns were faster but i am very happy with the overall experience
Insurer: Nationwide
By: shawna
Excellent customer service
Excellent Pet Insurance. Best customer service. Thank you for the quick turn around progressing claims.
Insurer: Nationwide
By: Lynn