Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great coverage - process a little slow
Very happy with my coverage. The claim process can be a little slow compared to Trupanion (my other dog's insurer). Usually takes 30-45 days to receive EOB.
Insurer: Nationwide
By: Courtney
Helpful advice
Ashley was great. But I have to get a estimate for Tank's surgery. Ashley suggested this. I never thought of it. Unless my Vet cannot get the estimate to me in time for prior approval, I will not know the coverage until after the surgeries.
Insurer: Pets Best
By: Barbara
Claims processed in no time!
Embrace is fast, efficient and always helpful!
Insurer: Embrace
By: Chrystal
Paying bills
The Embrace reps I spoke to on the phone were very helpful. There was a lot of back and forth but that's because the Vet filled out the wrong from. But the Embrace telephone reps fixed everything and sent me the reimbursements. Thank you fpor your assistance.
Insurer: Embrace
By: Brian
Stress free
Having good insurance alleviates the stress in dealing with the illness of anyone even a pet, which is like family. I did my due diligence in order to get the most complete coverage within my budget, which was significant. Claims were easy to submit and they were processed quickly . Notification of claim approval is quick. ASPCA Insurance has proven to be an excellent choice.
Insurer: ASPCA
By: Cheryl
Amazing!
Trupanion has been there for us with our fur baby! As if the medical condition isn't stressful enough, Trupanion alleviates the financial burden. Customer service is personal and quickly responsive. We have never had issues with our claims and if we did, simply resolved over a phone call. I would recommend Trupanion to anyone that wants that extra comfort pillow with thier pets.
Insurer: Trupanion
By: Tiffany
Pricey, but excellent coverage & customer service
We have had Nationwide Pet Insurance coverage (formally Veterinary Pet Insurance, VPI) for approximately 8 years. We have insured two cats, a domestic medium hair and a Persian. Though they were the same age, the policy for the Persian was always more pricey. During the early years of our policy, reimbursement requests were denied if the fax was not legible. It was easy to mistake "illegible" and "ineligible." We have not had that issue during the past 5 years or so. Reimbursement rates are decent. It would be better if pet insurance worked like human insurance - pay co-pay and receive bill for charges after insurance pays. Instead, we pay the full amount up front and request reimbursement. Fortunately, payments are fairly quick and we have the option to deposit the reimbursement directly into our bank account. Currently, our Persian is 12 years old and I will be surprised if we recoup what we pay for his comprehensive policy. While pricey, the perks of having pet insurance have included peace of mind and access to a 24/7 vet helpline. We have renewed our policy with the same employee since getting our first policies 8 years ago. Overall, customer service has been solid. When our domestic kitty passed away, there was an itty bitty oops after we notified Nationwide of our kitty's passing - they cancelled the wrong pet's policy. The corrected the error right away after we notified them. A few days later, we received a warm note expressing their condolences.
Insurer: Nationwide
By: Cynthia
Pets Best has been very good to us. They respond and pay out quickly. Thank you
I have had great response with Pets Best. I have had insurance on all o my pets for many years. They have seen us through injuries, sickness and loss and have shown care and compassion every time. They have been Great to us. I would strongly recommend insuring your pets with them
Insurer: Pets Best
By: CATHY
Major Medical is a scam.
My 9 month old Great Dane puppy was insured under the Major Medical plan with Nationwide. This way, if we had an emergency, we would be covered. He was not eligible for the Whole Pet plan since he was under 1, so we had been waiting patiently to change to that. When he went lame overnight, and the vet did not have a clear diagnosis in the beginning, Nationwide denied our claim because of a lack to diagnosis. So then they gave a diagnosis of septic arthritis. Eventually, after many expensive tests and treatment, and over 5 weeks of him being sick and multiple hospitalizations, we racked up bills totaling $10,000. Nationwide paid out about $1,100. Most were denied. Ultimately, he was found to have had a strep infection. A combination of surgery to drain the fluid, and an IV with antibiotics and steroids, he was completely cured. Now that he is over a year old, and I want to renew my policy, Nationwide says he is ineligible and they will cancel him. They say he has diagnosis, so they will cancel us before we can go to the better, more comprehensive plan.
Insurer: Nationwide
By: Nicole
This insurance is great to have for our beloved Missy.
Quick correspondence with Nationwide and user-friendly website. We are very happy to have nationwide on our side to help Missy.
Insurer: Nationwide
By: Joann