Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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always friendly and efficient
The people who answer the phones are always friendly and efficient. They give the information I need in a timely manner and are very helpful.
Insurer: Trupanion Canada
By: Vicky
Great service
Great service always when I call in about my policy
Insurer: Trupanion
By: Karen
very satisfied with Trupanion.
Great coverage at reasonable prices. Customer service has been excellent.
Insurer: Trupanion
By: Liz
Completely satisfied with Pets Best.
My beloved family member (my dog) was diagnosed with a neurological issue & needed an MRI. He had the MRI, claims were submitted, & I received proper reimbursement according to my policy in a timely manner. Completely satisfied with Pet's Best & I highly recommend this company.
Insurer: Pets Best
By: Sharon
I recommend Pets Best to all.
Leila has had health issues the past two years and is being treated for her eyes. Pets Best has been there for her and my past two dogs, Mia and Gen Chin. I recommend Pets Best to all. Thank You for being there.
Insurer: Pets Best
By: Jack
We appreciate your fast service.
My vet's office helped file our claim for our dog, Chief's allergy meds. Even though he has been taking these meds for a while, we were able to receive reimbursement. We appreciate Your fast service.
Insurer: Pets Best
By: Peter
Best Pet Insurance!
I choose ASPCA because I spending a lot of money on my vet visits and needed a pet insurance company to back up all the visits I was going with my dog Bella. ASPCA was there with open arms and was always there to assist me with anything going on with my dog Bella. I appreciate their time and support throughout the past year helping me make my dog healthier and happier!
Insurer: ASPCA
By: Tammy
Nationwide is so user friendly
Thanks for making the claims process so easy to use and understand.
Insurer: Nationwide
By: Lauren
WE LOVE YOU GUYS!
I try to answer all of these Nationwide follow-ups post Ms. Doobs having a puppy crash, or yacking what's left of the sofa everywhere (okay, she did not eat the sofa), although perhaps it's beginning to sound like a broken record, but here goes: Pet insurance of any variety offers peace of mind, but Nationwide excels at plans, no sneaky clauses, paying claims under the policy (e.g. after deductible met, a covered illness or incident -which for us, so far, is just about everything) and paying these claims, remarkably fast. As in Mel Gibson's draw at the poker table in the remake of Maverick, fast. (Jody Foster, "Was that fast? I think that was fast.") Now having the option to get reimbursed directly to our bank account, is one less step in my life, the consequence of which is, more time for the Doobster, who is now trending in her terrible twos. Thanks, Nationwide. I recommend you to everyone.
Insurer: Nationwide
By: joan
Easy and fairly quick to pay
I have been very impressed with Nationwide Pet Insurance. They are easy to deal with and fairly quick to reimburse me for my payments to the vet. I have the Whole Pet wellness policy. The only disappointment is that they don't help pay for supplements but they have taken care of about everything else!
Insurer: Nationwide
By: Jan