Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Fast and Easy Claims Process
Nationwide Pet Insurance has been the best decision we have made in a long time. Nationwide Pet insurance takes the financial stress out of a day in the life of a dog owner. Unexpected things come up, and I stress a lot less now that I have pet insurance. We go to the vet, get our pup feeling better, and within a few weeks, our claims are processed and paid. It is a no-brainer. We plan to get a second dog and we will definitely get an insurance plan for the new dog as well.We could not be happier with this company.
Insurer: Nationwide
By: Julie
Very statisfied with Petshealth service
When it's time to collect on an insurance policy, it is usually also a time of stress. You want help and compassion not excuses why something you have claimed is not eligible. Petshealth came through and reimbursed me much of the money I spent in getting my dog's diagnosis and the customer service people were helpful when I had to call to get my invoices to them properly..
Insurer: ASPCA
By: Sandra
Can you cover humans??
We enrolled our yellow lab Aiken when he was just a pup. We've had two scares in his life time; a spider and a snake bite. We were fortunate in that we were able to get the medical care we needed quickly afterhours. That comes at a hefty price though. We knew we would "figure it out" no matter the cost. ASPCA Pet Health Insurance were there for us. It claims process was extremely easy and the reimbursement was very fast. Aiken is 10 years old. Just one of these incident reimbursements paid for all the years of monthly premiums. The peace of mind in having insurance that works so well is just a bonus. We know have enrolled our new addition Clover; a black lab puppy and will enroll any pet we have in the future. We are so glad our vet recommended ASPCA Pet Health Insurance that initial puppy check up 10 years ago.
Insurer: ASPCA
By: Adam
Nationwide Pet Insurance has been very fair and reliable.
Nationwide Pet Insurance has been very fair and reliable.
Insurer: Nationwide
By: Barbara
Nationwide Pet Insurance is the BEST!
Nationwide Pet Insurance has been a great investment for our dog, Daisy. If we have to call in, the representatives always answer the phone quickly (yes, a REAL person!), they are friendly and helpful. We have been amazed by the excellent service that we consistently receive. We were in the process of moving from GA to SC when Daisy broke out in hives. I scrambled to find a new vet so that she could be seen right away. Nationwide didn't miss a beat in processing our claim. Highly recommend!
Insurer: Nationwide
By: Heather
Awesome Insurance
They are what they say they are and they do what they say they will do. Our first claim was paid exactly how (amount) it was supposed to be paid. It was simply to claim and the customer service has been awesome.
Insurer: Pets Best
By: Bernita
Very satisfied with recent claim
My claims for my two dogs (Nellie - ringworm; Ranger - foreign object in eye) were both handled promptly and fairly. Very pleased!
Insurer: Nationwide
By: Tom
Very satisfied with recent claim
My claims for my two dogs (Nellie - ringworm; Ranger - foreign object in eye) were both handled promptly and fairly. Very pleased!
Insurer: Nationwide
By: Tom
Great pet insurance and great customer focus!
I have been a customer of the ASPCA pet insurance for a little less than a year and I have found this company to be very customer focused. They investigate and process claims in a timely manner. They have exhibited to me that they truly have a great compassion for pets.
Insurer: ASPCA
By: John
Best Pet Insurance ever
Currently have 3 pets & wouldn't want to be without your pet insurance. Your company came through for us when we lost 2 pets four years ago. They were there for us in every wayl
Insurer: Nationwide
By: Lucy