Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Affordable but Difficult to Settle Claims Fairly
Overpromises, undeliveres. I just settled claims in February that we’re submitted for October services. If it’s anything outside of normal vet visits, they take months to pay out. Read the fine print!! Very disappointed overall, looking to change providers. Beware of the benefits schedule, they really get you there.
Insurer: Nationwide
By: Stephanie
Very grateful
We have had embrace pet insurance for about 6 months and we are very thankful that we finally signed up. Our little yorkie has gastritis recently and their process was very simple and reimbursement was quick. Also, when our little girl chipped a tooth, they covered for the vet to see her for dental issues too. They have been very easy to work with. I would recommend them to everyone.
Insurer: Embrace
By: Chantal
I never have to worry about finances.
Having VPI keeps me calm when my fur babies get sick or need something. I know that with every claim it will get handled with care. I never have to worry about not giving treatment due to costs.
Insurer: Nationwide
By: Allison
Very easy to deal with
It was very easy to file a claim and follow it. Quick response time. Quick resolutions.
Insurer: Figo
By: Monika
Well worth the premium - the customer service and refund process are top notch!
Having insurance coverage for our pet is a no brainer for us. We have the Whole Pet plan, which combines the medical and wellness plans, so it covers everything outside of any preconditions noted. Thankfully our pet has only had to have one serious procedure, but whether it was that procedure or routine check-ups, dental cleanings, and medications, it has been covered. We use the VitusVet app that allows for easy claim submittal on your phone and we receive our refunds directly to our bank account in 2 weeks on average. We've had this coverage for 3 years now and haven't been disappointed and are thankful we have it every time we go to the vet.
Insurer: Nationwide
By: Matthew
Great insurance, great team!
For the last 42 years I have fostered and adopted rescue dogs, several at a time (one time, there were five!), usually those with special needs. I've tried three other pet insurances, but the loopholes with the deductibles and the resistance toward claims, as well as the copious paperwork and delays, left me very discouraged. Then I found Healthy Paws, and my current rescue dogs now have far (far!) better health insurance than I do. Deductibles are not specific to EACH type of problem per year (which can be huge if a pet has multiple issues or mishaps), but rather one very reasonable deductible for ALL problems that occur in a year. Filing claims is easy online. Claims are settled very quickly--frequently within 48 hours. And they cover what they say they will--no sneaky loopholes. But the best part is that I don't feel penalized because I take on rescues; if I don't know a dog's complete history, or have records available from before the rescue, they don't reject me as have some other companies. Great team.
Insurer: Healthy Paws
By: Linda
Great Service
Your staff provide GREAT service! Every time I’ve ever had to talk with someone from your company they have always been very kind, compassionate, empathetic and knowledgeable.
Insurer: Nationwide
By: Susan
Recommend to any pet owner!
The service AKC insurance company provided was excellent I would recommend this to any pet owner
Insurer: AKC
By: Elaine
Friendly and Helpful
The customer service reps were very friendly and helpful.
Insurer: AKC
By: Adrienna
What a pleasure
What a pleasure to work with Amy this evening. I called to see how much our policy would increase, and I appreciate the time she took to go over our present coverage. She was awesome. Glad she joined the Pet Partners team!!
Insurer: PetPartners
By: Teri