Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The complete process was simple and smooth
Not much to say. I filled out the claim form which was simple. Called two weeks after submitting the form to ensure no other information was needed. I received my check in 30 days. Just as the form stated. Was simple, and easy. Customer representative were very helpful.
Insurer: Nationwide
By: Tom
Claims are handled fast and efficiently!
Each time i’ve reached out to customer service with questions, my calls have always been handled with courtesy and professionalism, and I feel that my pet’s health is very important, and that I am appreciated as a customer. I love that the claim process is so easy and efficient and direct deposit is an option to receive reimbursements.
Insurer: Nationwide
By: Debra
Rough start, but easy once you understand what they require.
Fantastic insurance, a little on the pricey side but worth it. They covered a great deal of my expenses with my puppy for just about everything minus grooming related things. The only thing that sucks is that they don't exactly tell you what they need from you before you submit your first claim, so it can be a bit of a pain to get that going. Once you get everything squared away, you get reimbursed quickly. My only suggestion is to include grooming services, i'd happily pay more to have that included.
Insurer: Nationwide
By: Diego
I recommend Nationwide to all my friends
I purchased this insurance before I brought my puppy home and I very pleased. The customer service representatives are very helpful and knowledgeable. My puppy, now going on two, has been able to have the care she has needed to thrive with the help of Nationwide.
Insurer: Nationwide
By: Wendy
Dependable But Unrealistic Reimbursement
Overall, Nationwide is very responsive in processing claims and providing service. Their service representatives are knowledgeable. The caution I would provide is to ensure you are very careful about plan selection as so many fee schedules (maximum amount paid for testing and management of a condition) is unrealistically low and not at all in line with any fees of veterinarians. Thanks
Insurer: Nationwide
By: diane
Wish human health insurance was this good!
Nationwide is fast, efficient and responsive. Claim submission is easy through their app and they keep you updated as to processing time and status. REALLY I wish my own health insurance were this comprehensive and good. The one time i had a claim denied (due to unclear doctor notes regarding my dog's diagnosis), the customer service rep was very responsive in helping me understand how to correct and resolve the claim. Most recently my dog had a serious issue - mast cell tumor - and it gave us tremendous peace of mind to know that we had Nationwide insurance to help us out.
Insurer: Nationwide
By: Lee
Nationwide is awesome. Too bad Human Health Insurance isn't as easy!
Nationwide was very helpful and the claim form on line was very easy to navigate. I was amazed at how much of the visit was covered. Thank you to Nationwide. Thankfully we have only had to use the insurance 2 times for Sophie who is now 9 years old. Great piece of mind having it.
Insurer: Nationwide
By: Roger
Nationwide is Amazing!
Love this insurance. I have both plans for full coverage. Submitting claims is easy and claims are processed quickly. I especially like the caring nature of those on the vetline and the emails following up on my fur-baby's health.
Insurer: Nationwide
By: Grace
Always a surprise at the speed of their service
Amazing turn around time. Fast friendly people on the phone.
Insurer: Nationwide
By: Kevin
Caring and Friendly
I have used ASPCA almost 2 years. I got the insurance when my sweet Mattie, a Bichon Frise, was diagnosed with a brain tumor. I knew they would be unable to help with her expenses as it was a pre-existing condition, but I had another fur baby named Kinzee, a Maltese. Before Mattie passed away, someone from ASPCA would just call to check on her. After she passed, 2 different people called to offer their condolences and then I received a card that while it brought tears to my eyes, it brought comfort to my heart. They are just caring people! Now my Kinzee has been diagnosed with a heart murmur and Cushing's disease. They have been just as caring about her treatment as they were with Mattie. Someone called me last week to see how she was doing. They didn't have to do that, but they did. The doctor finally has Kinzee on a dose of medicine that seems to be helping with both the heart murmur and Cushing's. She's 10 and we want to keep her with us as long as we can and with the insurance, I am able to make sure she gets the treatment she needs! Thank you ASPCA Pet Insurance for your caring and friendly staff! You've told me more than once to call if I ever need anything, even just to talk. You'll never know how much that means to me!
Insurer: ASPCA
By: Carla