Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Pet Insurance!!
Always on time getting my refunds and customer services is great.
Insurer: Nationwide
By: SILVIA
Nationwide has been great!
We really appreciate the great support Nationwide has provided while we address our dog’s condition.
Insurer: Nationwide
By: Lori
Awesome service and resource to have
Never thought to ever have insurance for my pup until our visit to the vet. Nationwide makes it simple to submit our claims for Phoebe's visit.
Insurer: Nationwide
By: Sergio
Very Happy with your services
Very Happy with your companies service
Insurer: Nationwide
By: Danny
Great insurance
The staff is very helpful, always there to answer your questions. I like the app that we can use to post and follow up claims.They refund me directly on my bank account, that is very convenient.
Insurer: ASPCA
By: Nathalie
Good coverage - slow payouts
This is the first time I’ve purchased pet insurance. I opted for the highest coverage and added the additional rider in order to help cover his neutering and other annual costs. I will re-evaluate the rider when the policy is up for renewal as I may not need the top tier or maybe won’t need to carry it for the following year. I’ve found they do cover quite a bit at a high percentage- 90%. My only complaint so far is the reimbursement of claims have been taking at least 6 weeks. At times if I’ve had multiple claims pending once the oldest hits 6 weeks they will include the next claim in the reimbursement with the check. When questioned about the long time to process claims I’ve been told by multiple employees that it’s just due to high volume they’ve received from the summer of 2018 and on. They tell me they are working to Getting back to processing claims within 4 weeks. But I still feel a month is a long time for claim approval turnaround and payout. It would be great if the approval and payout could be within a couple of weeks as some other pet insurance companies say they do. The customer service reps when contacted have always been easy to work with and been able to answer my questions. But other than the longer reimbursement timing I’m overall happy with the coverage.
Insurer: ASPCA
By: Katie
given wrong information regarding policy coverage
Would not recommend! Asked specific questions regarding care treatment and coverage for injured puppy and was told by customer representative that is this was totally covered and no problem. Submitted the claims and was denies stating it was pre existing and not a covered procedure. I cancelled the puppy's policy as well as their litter mates polices.
Insurer: Pets Best
By: Diane
Everyone Should have Pet Insurance
We love our puppy but it's expensive to have a dog and three kids! Our Nationwide insurance makes it easy to take the best care of Nova. He has had two ear infections and his neuter in the short time we've had him. I love that we can count on our insurance to motivate us to take him in to see the vet right away if something isn't right. The claims process is easy and timely. We are very happy and yes in love with our baby boy, Nova!
Insurer: Nationwide
By: Christine
Nationwide is truly on your side.
I was so glad my veterinarian doctor recommended Nationwide Pet Insurance a year ago. Unfortunately Zara has needed medical attention it seems every month. Without this insurance I'm not sure how I would have paid for Zara's bills. I know one thing some way I'd get her, her needed treatment. But because my Vet recommended Nationwide Pet Insurance they have helped not only Zara but gave me piece of mind. Thank You.
Insurer: Nationwide
By: Robert
Quick refunds, great service
I've had Nationwide insurance for many years and am always happy with the care they show and the quick refund. Thank you for giving me peace of mind!
Insurer: Nationwide
By: Barbara