Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide's coverage has been a 10
I've been with Nationwide for years and I am very pleased with the coverage. Claims are handled in a timely manner and reimbursements have always been paid fairly. I will definitely use Nationwide for our next pet.
Insurer: Nationwide
By: Terry
Nationwide is The Best
I’ve never had a claim problem with Nationwide. I recommend it every time I go to the vet or have a conversation with friends who have pets. We recently lost our sweet boy to feline leukemia. Every claim I filed was promptly considered and paid if benefits were available. The painful passing of our pet companion, then filing a claim was done with ease. Thank you so much.
Insurer: Nationwide
By: JoAnn
Nationwide helped me save my dog
My 7 year old Rottweiler was not doing well. He had constant diarrhea from Pancreatitis and was also coughing from a lung infection. The coughing was continuous followed by throwing up stomach acid for 48 hours straight. Nationwide helped me pay for xrays, ultrasound, various tests, and all the medicines needed to bring my dog back to health! They even help me pay for the ongoing prescription diet to treat his pancreatitis! Every claim has been paid quickly, without any issues. Best insurance I have seen.
Insurer: Nationwide
By: Johnny
They did what they said and are wonderful.
We had not had pet insurance before. We adopted Leilani at 10weeks and 4days after her adoption she had a sliver in her gum requiring anesthesia to remove. Thenbillmwas $500.00. The vet at our clinic said 2 words pet insurance when you have a puppy. It took me a few days and then I called. The man who answered my call was patient, professional and very kind in answering all my questions. He was very clear about what would be covered. Ther was so little difference in pricing from low to top of line for me as a retired RN I signed up for the top of the line. Well here we are at the age of 8.5 months Leilanimis diagnoised with bilateral luxation of her patellas with patella tendonions repair needed. $3000.00 later she is doing well and Imreceive notification that my check is on it's way exactly as the policy states. Wish my health insurance was as quick. We are trilled with our experience. Imalso have spoken to others who have had same experience. Thank youmfor a great experience.
Insurer: Trupanion
By: Nancy
QUICK reimbursement
We submitted our first 2 claims in January. BOTH claims were in under 30 days and paid accurately! Simple claim submission process, flawless electronic deposit! Nationwide, we are IMPRESSED!
Insurer: Nationwide
By: Heather
Not sure what this means
I have had speedy responses. The only complaint I have , is that I was suppose to receive paperwork in the mail to have Olive’s pre existing re-evaluated and I never received
Insurer: Nationwide
By: Pam
Full of information
Adam was full of information and very helpful with all my questions
Insurer: AKC
By: Edith
great service!
Amy was very helpful, great customer service!!! Thanks so much
Insurer: AKC
By: Kristy
You guys are awesome!
You guys are awesome!
Insurer: AKC
By: Charles
Reimbursed as promised
I submitted my first claim through Pet Best and in within 5 days I was refunded 80% as promised to my direct deposit account. This was a very easy process, the email communication was fantastic and everything went smoothly. I am VERY satisfied with Pet Best Service. I will definitely be apartment of the service for the long haul. Thanks Again!
Insurer: Pets Best
By: Marcia