Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Easy and the best service I could have hoped for.
I submitted several claims at once after letting them backlog a little bit. All 4 claims were processed quickly. This may be the first time I've ever been so happy with any form of insurance I've ever had. From Sugar and I, thank you so much for keeping my pup healthy!
Insurer: Nationwide
By: Joshua
Embrace has always been wonderful to deal with, in every aspect.
Extremely happy with Embrace. Customer service is great. Filing claims is easy and Embrace responds very quickly.
Insurer: Embrace
By: Lisa
Horrifying insurance, STAY AWAY
Absolutely terrible. Have had petsecure for over a year now, was promised coverage and got $50 from a $300+ doctors visit for my cat. They will do everything possible to not cover your claims. They say that they cover regular check ups but THEY DO NOT. Ended up cancelling my insurance for both of my cats and got called 2 months later saying i owe them the money that i haven’t paid in those 2 months because i did not write them an email saying i would like to cancel, even though i had called and talked to a CSR & she did not advise me that i would need to make such an email. Ended up arguing with this “supervisor” and had her threaten that it will be sent to collections because i am not paying. Incredibly rude and they do not care about anything except the money they are after. Wish i could give a 0 rating. Absolutely disgusted with Petsecure and would not recommend to anyone. Waste of time & money.
Insurer: Petsecure
By: sahar
The easiest insurance company to deal with ❤️
I have never had any issues with Pets best. I am beyond satisfied with every everything they have to offer. Their app also makes everything so quick and easy.
Insurer: Pets Best
By: Sarah
Happy with Nationwide Pet insurance
I was looking at insurance for my 2 year Bernese Mountain Dog. I am quite happy I got him an insurance. Philadelphia is fairly expensive when compared to Fremont, CA where he moved. This really gives me peace of mind. The claim process is fairly simple to file with the vitusVet app. Claims takes 30 days but no hassle. I have called them few times and hardly much wait time. The representatives are fairly kind and pleasant. I did compare with trupanion, Healthypaws and embrace and Nationwide was lower but harder to compare apples-apples. I guess they are all good and nationwide insurance was offered via my wifes employer and we choose that instead. They honestly followup with email, online access is fairly neat and simple. I am quite happy with their service. I know 2 other pet owners with Nationwide and were happy as well.
Insurer: Nationwide
By: venkatesh
Embrace Pet Insurance is fantastic!
We've been using Embrace for almost three years since we brought our puppy home. The insurance has great coverage at an affordable price, and the claims process is outstanding--coverage is as advertised, processing is quick, customer service friendly when you call them. We also take advantage of the wellness program, which is essentially like a monthly savings plan for non-covered items, whatever they may be. I highly recommend Embrace Pet Insurance.
Insurer: Embrace
By: Andy
Outstanding service and simple process
Pleased with the ease and speed
Insurer: Nationwide
By: Suzanne
Your pet is an integral family member - ASPCA understands this and supports you and your pet every year of their life!!!
Over the course of nearly 15 years, our family expanded to include a wonderful Cockapoo dog named Mollie. As a puppy and as an adult dog, she did everything with the family, including long walks with her parents, hanging out at the pool in the summer, offering to taste test anything that came off the BBQ grill, and vacationing in Cape May with the entire family. We decided early on that we never wanted to make serious medical decisions about our pet based on economics, so we took out an insurance policy with ASPCA. She had a long and happy life, thanks to healthy living and the special caring exhibited by ASPCA, through efficient claim reviews and more often that not, expedient reimbursement of medical claims related to illnesses and/or necessary treatments. Mollie's life would not have been as robust without the "financial caring" shown by the ASPCA organization. In her memory, we thank you.
Insurer: ASPCA
By: Stephen
Pets Best is the Best!
Pets Best is the Best! I recently lost my sweet Shoji to cancer. During the process customer service was extremely kind and helpful. Claims were easy to file and refunded quickly! Thank you Pets Best!
Insurer: Pets Best
By: Katie
Would not own another dog without Healthy Paws Insurance
I just want to say that my wife and I could not be more pleased with Healthy Paws and how easy it to file claims and receive reimbursements. Our German Shepherd was diagnosed with a potentially life threatening fungal infection in his eye and required thousands of dollars worth of treatment and medications. We are not in great financial shape right now so to be able to focus on our dog and not have to worry much about the financial side of treatment is such a blessing. Getting Healthy Paws insurance was a great decision and I would never own a pet again without this insurance. We have been telling our friends and family about Healthy Paws and highly recommending getting pet insurance through them.
Insurer: Healthy Paws
By: Ross