Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great coverage
Great coverage, great claims process and payment. I could not be happier.
Insurer: Pets Best
By: Donnie
As always great response time
As always great response time.
Insurer: Pets Best
By: Lawana
Pet's Best has been a life saver
Pet's Best has been a life saver for us. In the past we did not take out insurance for our pets. Most were puppy mill dogs, who came with many health challenges. This time we rescued and had our Vet check Punkin out immediately. She was also DNA tested to see if there were problems with her background. It has been immensely helpful to have a veterinary hospital with outstanding Vets. Whether, our Vet is in or not. They recommended Pets Best to us. We thank you for outstanding service.
Insurer: Pets Best
By: Ronald
We'd recommend Pets Best
Our pets Amber, Jackie, Chip and now our new baby JAX have been with and insured with Pets Best Pet Health Insurance since the day they were born. We are pleased with the awesome customer and the prompt reimbursement of our claim for over 15+ years. We'd recommend Pets Best Pet Health Insurance to all our family, friends, aquatints publicly! Thanks for you do in continually keeping all of our furry family members in the best of health. Kindest Regards, Mark, Michael, Amber, Jackie, Chip, and our newest baby JAX!
Insurer: Pets Best
By: Mark
They’re unprofessional and processed payments with out my okay.
They processed a payment with out my okay, when I called every person I talked to act like they had no idea what I was talking about. They refuse to refund my money back when I don’t have a insurance thru them
Insurer: Pets Best
By: Kazjmire
Nationwide claim services and their supplemental Vet Helpline are top notch!
Nationwide has a very user-friendly claims form and submission process. I can track my claim status in addition to the email updates I receive. I have never been surprised by not receiving expected compensation and on top of it, their Vet Helpline is a wonderful supplemental service I have used several times. I've been with Nationwide for almost 8 years and am a big fan.
Insurer: Nationwide
By: Sharon
We did the right thing!
We just started with Pets Best and can already tell that we did the right thing! The service we have received so far has been exemplary. Keep up the GREAT work!!
Insurer: Pets Best
By: Candice
Very happy
Very happy with the ease of the service and responsiveness. I didn't know what to expect when buying insurance, and end-to-end it's been so easy. Great service, and comforting to know our pup is protected if anything goes wrong!
Insurer: Pets Best
By: Brian
Slow
We have found the entire claims process to be a mess. "Deny first," seems to be Natonwide's mantra. Once you do jump through all the hoops, payment is abysmally slow.
Insurer: Nationwide
By: Jean
Excessively long claim periods (longer than advertised/promised)
I submitted a claim for treatment and was told on December 12, 2018 that they needed medical records to process the claim. On December 26, 2018, I sent in these medical records for the claim to be re-reviewed and processed. On January 9, 2019 I was told it would take 30 days from the day the records were received to process the claim. 30 days passed and on February 1, 2019, I was told another 30 days would be needed. It is now February 22, 2019 and I still have heard nothing. I also have another pending claim from January that has exceeded the 30 day window, even though medical records were provided from the beginning for this one.
Insurer: Nationwide
By: Alan