Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Always taking care of my pitbull
Dalton is always taken care of under Nationwide. I bought pet insurance at the perfect time as my pitbull is about to turn 5. He has been developing allergy problems, anxiety and ear problems. When i take Dalton to the vet I submit the claim online and i get reimbursed in no time. Nationwide has been a pleasure to deal with. I have not had one issue with them since I got my dog insured.
Insurer: Nationwide
By: Jessica
I love Nationwide pet ins.
I am very satisfied with Nationwide pet ins. They have made it very easy to place a claim, I have yet to be denied a claim .have gotten reimbursed in a timely manner. My experience has been great.
Insurer: Nationwide
By: Patricia
grateful for coverage
I have been very happy with Nationwide insurance. I recommend the company to all my new puppy patients
Insurer: Nationwide
By: Krista
I have had very prompt and good service with Trupanion.
Trupanion pays claims in very short amount of time after claim is filed. Never argue about it and one can call them 24/7. Friendly and knowledgeable people on the phone.
Insurer: Trupanion
By: Tami
i like your customer service a-1
keep up the good customer service,i like it.
Insurer: Nationwide
By: charles
Excellent customer service.
Excellent customer service. Agents are always friendly and helpful and if they don't have an answer to my questions, they go out of their way to find me an answer and call me back.
Insurer: Trupanion Canada
By: Brian
Reimbursement issues.
Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.
Insurer: Pets Best
By: Jennifer
Pets Best delivers the best service.
Having insurance for Harper, who I consider my daughter as I don't have children, gives me peace of mind that I have coverage for her no matter the situation. I have had pet insurance in the past with other companies that never came close to delivering the service that Pets Best has. Thank you for making this process so easy and taking some of the worry out of paying for the vet. I can't tell you what a relief that is when you are already stressed about your pet being sick.
Insurer: Pets Best
By: Jennifer