Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very quick turnaround
I was VERY impressed by how quickly Hartville reimbursed me for a $4,000 claim when my dog needed surgery to repair a torn ACL. Within less than two weeks, I received my reimbursement in my bank account. No hassles, no arguing, no endless amounts of paperwork. Just a VERY fast claim made online and BAM. DONE. THANK YOU for being so efficient and kind!
Insurer: Hartville
By: Nancy
Professional
I absolutely love this company. Any time I have called for an update I have gotten amazing results, amazing customer service, and quick responses. I will definitely recommend them to anyone looking for pet insurance and I will forever be their customer.
Insurer: ASPCA
By: Brittani
PetsHealth performed as promised.
Submitting a claim online was simple and quick, and it was processed expeditiously.
Insurer: ASPCA
By: Stephen
We love Nationwide!
Our little 4.4lb maltese Rainey got sick. We really did not know what was happening. It took awhile to get things under control. Turns out that she had bronchitis which may be due to asthma. We will see. Love Nationwide Pet Insurance. Claims are paid so quickly. I highly recommend anyone with a dog or cat to get this pet insurance. You will not be disappointed. Our insurance includes the wellness plan. Very easy to submit a claim.
Insurer: Nationwide
By: Lynn
There is no way they have a 96% rating.
I will start from the beginning, I tried to enroll online, and would not go through and received an email from them to call them to set it up over the phone, which I had no problem with all of that. I called them to set everything up and even gave my card number. The person I talked to said everything is set up and that there is a 15 day waiting period, and that I will receive a welcome email. Again, I was pleased with everything up to this point. Then fast forward 16 days and I have not heard or received anything. I called to ask about my policy and the person I talked to said it was pending because something went wrong and that he would have a specialist look at it. Still I'm fine with the process to this point, but then the specialist comes on and says we can re-enroll you today and you will just have to wait another 15 days for the policy to kick in. I told them I will if they start my policy today since this was their fault and did not notify me when it didn't go through. She had the nerve to say you should have called us. I got to talk to a manager next and they basically told me they have no record of my call and said it was my fault. What really happened is they screwed up and will not admit it. It was very hard to find a place to leave a review for this company because they don't have this option on their website. If they treat people like this trying to enroll, I can't even imagine how filing claims would be.
Insurer: Healthy Paws
By: David
Nationwide Pet Insurance is the easiest insurance experience I've ever had!
It's so easy to submit claims and I know that Nationwide will review and process them quickly. Definitely beats any other insurance experience I have had!
Insurer: Nationwide
By: Kristin
Good coverage, good support, create a great piece of mind.
We got Nationwide pet insurance the day we rescued Barley. Its a goof plan and the way to interact with them over claims is pretty good. I like the fact that everything can be done electronically and updates are frequent. All in all, a great choice.
Insurer: Nationwide
By: Steve
Great experience - caring and prompt response
Great experience with Pets Best. Staff was friendly and helpful, claims processing was quick. Highly recommend
Insurer: Pets Best
By: Kim
Best Pet Insurance I’ve Seen
I recently had to use my Healthy Paws pet insurance for the first time. I submitted 12 claims in less than theee months and I have to say, their claims process is incredibly easy. I just asked my vet to email Daisy’s records to Healthy Paws. Then I used the app to take a picture of my invoice, hit submit, and it was done. Literally took me less than 30 seconds. I worked in a vet clinic and have had to fill out claims for many different pet insurance companies. Not one of them came even close to the ease of making a claim with Healthy Paws. They paid my claim within 10 days, keeping me informed of where they were in the process the whole time. And they even cover things that other companies don’t, like acupuncture. I’m so grateful for Healthy Paws insurance. I couldn’t have gotten Daisy the care she needed without them.
Insurer: Healthy Paws
By: Stathia
very pleased with all help received. Dr's & insurance.
I was very please with the prompt, professional, pleasant handling of my claim. Happily surprised. I work for a Veterinarian and I have been recommending the ASPCA Insurance to our clients.
Insurer: ASPCA
By: Eileen