Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Excellent customer service.
Excellent customer service. Agents are always friendly and helpful and if they don't have an answer to my questions, they go out of their way to find me an answer and call me back.
Insurer: Trupanion Canada
By: Brian
Reimbursement issues.
Direct deposit failed because my bank info was out of date. Instead of notifying me and retrying the deposit after a day so I could correct it, I was automatically mailed a check which took far longer. I'm disabled and poor, waiting an extra ten days for reimbursement could cause serious problems for me.
Insurer: Pets Best
By: Jennifer
Pets Best delivers the best service.
Having insurance for Harper, who I consider my daughter as I don't have children, gives me peace of mind that I have coverage for her no matter the situation. I have had pet insurance in the past with other companies that never came close to delivering the service that Pets Best has. Thank you for making this process so easy and taking some of the worry out of paying for the vet. I can't tell you what a relief that is when you are already stressed about your pet being sick.
Insurer: Pets Best
By: Jennifer
Impressed with Pets Best.
I'm always impressed with Pet's Best, even when the claim amount isn't as large as hoped the reasoning always makes sense and the service is always spectacular. Thank you!
Insurer: Pets Best
By: Kathryn
Helpful staff
Helpful staff and relatively quick turnaround for first claim
Insurer: Trupanion
By: Pam
Great service
Great service, very friendly employees, and easy claim process with no push-back.
Insurer: Trupanion
By: Richard
I'm very happy with my coverage.
Can't complain. Prompt response to my claim. In all, very good.
Insurer: ASPCA
By: Patricia
The best!
Such incredible service and promptness. This is the first time I have had pet insurance and it is easy, quick and the customer service is 10/10. They really put "service" in customer service!
Insurer: Trupanion Canada
By: Christine
Coverage good, length of time, not so much.
I was pleased with the overall coverage of our recent claim. However, the communication and length of time it took was much less satisfactory. It was over 6 weeks and I contacted Nationwide myself to check on the claim. In that time, I did not receive any communication regarding the status of the claim.
Insurer: Nationwide
By: Sulyn
First Time Crisis, First Time Pet Insurance User
I got pet insurance when my kid was just 2 months old and was thinking about stopping it honestly. He was 3 now and nothing had happened to him. Super healthy and everything in life was great. Then I moved to an area I had no idea about and a week later he couldn't pee. He had bladder stones and they had obstructed his urethra. He had to have emergency surgery and I went to one hospital and then was recommended to go to another hospital for overnight care. I was just running around crying and driving, then crying more. Then on top of it all, the bill came. Im not a manager, Im just a lowly worker bee and just don't have that kind of money. Submitting my claim I thought was going to be super hard and take forever to process. You hear insurance and you think think $$$ and taking forever to get help. The submission form online guides you and it took like a week and a half to get money back. AND they covered 2/3rds of the surgery. Like, WHAT?! I was surprised. They even called to check in to see how my pup was doing. Luckily my job let me pick up more hours to help me pay off the rest of my credit card in bigger chunks and my baby healed right up. This insurance has been a helping hand and I don't think I will be cancelling any time soon.
Insurer: ASPCA
By: Andrew