Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Way too long to be reimbursed !
I was a Claims Adjuster at Liberty Mutual handling Car Accidents and Injuries. We HAD to pay our Insureds in 7 days for Vehicle Damage and ongoing Personal Injury. Your Claims are paid in 30 days, at best!! This time period is way too long for Insureds, that are unprepared for a devastating illness of their pets. Perhaps you should hire more Claims Adjusters, it's not like you need to investigate. The Vet Bill shows it all, you either cover the procedure or you don't. Very unhappy with your reimbursement guidelines.
Insurer: Nationwide
By: Calysta
Outstanding service from beginning to end.
Dan F and the team at Embrace has done an outstanding job in making Mikey's claim as easy as possible from pre-certification to payment of claim. Everything was done in a timely manner and fully explained to me. So happy I made the choice of Embrace and wish I'd done it sooner.
Insurer: Embrace
By: Taia
I’m very disappointed in the customer service as I have called 3-4 times about a claim from October 2018
I’m not happy with a claim that has been on hold since October. Spoke to the vet multiple times and customer service 2-3 times and was told it was being processed. Still waiting.
Insurer: Embrace
By: Lauren
Good response
Good prompt response from Nationwide
Insurer: Nationwide
By: Nidhi
Wonderful coverage
My puppy has been a Trupanion client for 4 years now. We have had claims which were efficiently processed in all cases . We are very glad we have Trupanion protection and hope to have it for many years to come.
Insurer: Trupanion
By: Joe
Top notch service
Claim was easy to submit and explanation along with payment was received in a timely manner
Insurer: Nationwide
By: DEEANNA
Very Happy & Well taken Care of
I have been so happy with this insurance for my kitty since day one. No issues ever! And nothing but helpful. I haven't ran into anything that they wouldn't help with so far. I've had the insurance for over 5 years now. Nico is in good hands!
Insurer: Nationwide
By: Lona
You guys are the best!
The best thing I ever did was take out insurance on my two dogs, and it has certainly paid off! I can’t believe how quick and easy and fantastic this whole ordeal is, and when you have a sick doggie, you want someone on your side who’s going to take care of your bills and give you peace of mind. That’s exactly what I have with nationwide. I have now been recommending it to my vet who said sometime they are asked what kind of insurance is best, and I told them definitely nationwide. If you could send me some of your cards, I will make sure the vet puts them out. Thank you thank you thank you.
Insurer: Nationwide
By: Susan
It's nice to not worry about going to the vet.
Our dog, Layla, is a good, overall healthy pup, but she has had some random setbacks that have caused us to see some pretty hefty vet bills in the first few months of her life. First a UTI that she had trouble shaking, and then a tooth that grew in funny (so funny, in fact, that the vet had never seen anything like it). After that bill, I decided to ask my HR about the pet insurance they provided through Nationwide. It has been a wonderful experience ever since. We take her to get her heartworm medicine and flea medicine, and anytime something comes up (like an especially gunk filled eye), we don't worry about taking her because we know that just about everything is covered. The deductible was not hard to get to, because as I said, Layla isn't an ill dog, she's just got some random weird incidents that have caused us to raise an eyebrow at our vet bills, and while you do have to pay out of pocket at the vet, it's very easy to send in a claim right away and they reimburse you in about a month. My only complaint would be that when I filed my first claim or two, I had some trouble finding the claims paperwork to fill out. But now that I've done it a few times, it's fairly simple. I've never experienced any kind of problem where they didn't want to pay, and everything is always straightforward. Overall, I would definitely recommend it, especially if you find yourself going to the vet for the most random things. They do restrict on some things, like if they decide your dog has a pre-existing condition, they won't cover things under that. But if your dog is healthy for an extended period of time and doesn't have any incidents with what they've decided is pre-existing, I believe you can provide them with your dog's medical records again and ask for the pre-existing condition to be removed. We will be doing that sometime soon (the UTI got marked as a pre-existing condition for bladder problems) and I will know for sure. But for the past six months, it has been very nice not worrying about going to the vet.
Insurer: Nationwide
By: Becky
Smooth process
The process of submitting claims, receiving updated responses and getting the reimbursement with explanation exceeded our expectations.
Insurer: Nationwide
By: Jeanette