Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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helpful
prompt payment and helpful staff
Insurer: Nationwide
By: Ellen
Unfair assessment of claims - will spin information to their benefit
I have had the most infuriating experience dealing with my claims that were partially denied because Nationwide asserts that the treatments rendered were for a pre-existing condition. Having read the Company's own definition of a pre-existing condition, it is clear that the Company will just bend your vet records to interpret them in a way that benefits them the most; in other words, they will do whatever it takes to spin the information so that helps them avoid reimbursement. I signed up for this insurance for peace of mind for my beloved pet, who actually has a real problem now that will not be covered, and instead I am not only stressing over the health of my pet but the financial burden of paying 100% out-of-pocket now that I cannot trust Nationwide as a provider. My veterinarian even gladly called Nationwide on my behalf to walk them through my pet's medical history which resulted in Nationwide indicating that they would provide additional reimbursement as a result of that conversation. Have I seen that additional reimbursement or had any follow-up correspondence from Nationwide? -- of course not. I enrolled in this benefit through my employer not realizing, at the time, how many other pet-insurance options there are that make so much more sense for the average pet-owner (especially dog-owners). The coverage (or lack thereof) is not worth the premium you pay -- be advised!
Insurer: Nationwide
By: Ally
Lifesaver
Nationwide pet insurance has been great. I was with VPI in the beginning and have had a total of 3 dogs insured, 2 at present. Recently my bloodhound needed physical therapy for an injury. The claims are easy to file and the reimbursement was timely. A good part of the physical therapy was covered. I am very pleased. Thank you Nationwide
Insurer: Nationwide
By: Angela
I appriciate the quick no hastle service/refunds.
I was worried things would be complicated I've never had pet insurance. Everything has been going very smoothly and i appreciate the service. Thank you.
Insurer: Nationwide
By: Michelle
Overall a good experience dealing with your business
I have had problems understanding delays in payments and need for more information. But this was mostly my fault. When I reach a person to talk to, they are VERY HELPFUL! It’s just hard as you get older to understand electronics communications. Thanks for your patience.
Insurer: Nationwide
By: Linda
Straight forward claim process — payout amounts are varied
All in all an okay company. Customer service was positively responsive and my claims were processed on an average of 10 business days. Payouts for treatments covered varied though and was left paying a hefty portion out of pocket for some emergency treatments. A trip to the emergency vet last month cost $2200 and we received half of that back. Not sure if this is standard but deafly was a hit
Insurer: Nationwide
By: Sam
I wish you did human medical insurance!
If every company worked in the way that Nationwide did, the world would be a place of peace and harmony. I have four pets and in the two years we have been with nationwide I have never had anything but a 5* experience. I recommend you to everyone - even people without pets!
Insurer: Nationwide
By: Catriona
Nationwide Pet Insurance is awesome!
We needed to go to vet twice because Augusto cut his leg and had an issue with his anal gland and things were solved with very good and kind vets!
Insurer: Nationwide
By: Julia
accurate considerate and quick
the service is great and very accurate and always letting me know they recieved a claim and when it has been processed.
Insurer: Nationwide
By: laurie
Lifesaver
Our pet insurance has literally been a lifesaver. It removes cost concerns from the equation when faced by decisions as to how to treat an illness, an injury (in our puppy’s case), or a bad choice (also our puppy's case). We’re very grateful for the coverage, and glad we made the choice long ago to cover each of our furry family members this way! The only thing I have to say that is even remotely negative is that the claim seems to sit in a black hole for a bit longer than you might expect... we got acknowledgment of receipt of the claim, and then I could check online anytime to see that it was still processing - but it took 3 - 4 weeks to complete and get our reimbursement (which was very quick and easy).
Insurer: Nationwide
By: Julia