Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Thank you healthy paws!
Without healthy paws insurance the outcome would have been much different for Abby. Everything happened so fast and I never hesitated making health decision's for her because I knew healthy paws had us covered. Even though seeing the estimates I had to sign prior to treatment were scary, I didn't think twice about signing them and getting her the help she needed. I have told everyone friends, family and strangers how wonderful and easy healthy paws made a very difficult situation a breeze. I never had to make a phone call. As I was given invoices for treatment I simply took a picture on my phone and submitted them through my healthy paws app. The team at healthy paws immediately emailed me the status of my claims and had them processed within 3 days! Absolutely no added stress! It is because of healthy paws dedication of providing the best health insurance coverage to our furry loved ones!!!! Signing up Abby for your insurance when she was first adopted was one of the best decisions I've ever made!!!
Insurer: Healthy Paws
By: Justine
We love our pet insurance. Gvies us pieces of mind to be able to get the best care for our pups, always.
Thank you for the easy to submit process and east to understand support. Our 3 dogs would get the very best care no matter what, but you give us peace of mind to know that we have support in that care. We will be lifelong customers.
Insurer: Nationwide
By: Cheryl
Thank you!!
Adam was so helpful and patient! Thank you!!
Insurer: AKC
By: Nicole
Thank you!
Very satisfied, friendly and helpful! Thank you!
Insurer: AKC
By: MARIE
Overall happy
Overall happy, but I had to email to find out any status after it had been 5 days.
Insurer: Pets Best
By: Cristen
Extremely friendly
My dog has a history of KCS in both eyes. In October 2018, a small growth appeared on her right cornea. Although it was initially presumed to be KCS inflammation, it was later diagnosed as carcinoma. The initial claim was denied as KCS, while pending biopsy results. I was later able to appeal the decision and it was overturned. Although the appeal process typically takes 30 days, I appreciate the fairness, diligence and compassion of petsbest. Your customer service staff is extremely friendly which is also appreciated by concerned pet owners such as myself. Thanks for all you do.
Insurer: Pets Best
By: Jesus
Fantastic insurance company
Fantastic insurance company, pay the claims quickly, when I call great customer service. I tell everyone about you, especially my vets office. People complain about how much the vet is, I tell them you need Pets Best. Thank you for helping to take care of my Dexter.
Insurer: Pets Best
By: Marilyn
Quick to review
It is extremely easy to file a claim and they are very quick to review and make a decision. They usually pay within 4 days from the date the claim was submitted. Pets Best is the best!
Insurer: Pets Best
By: Martin
Always top notch service
Always top notch service
Insurer: Pets Best
By: Angie
Pets best was there to help!
Gwyn was shaking her head and scratching at her ear. We took her to the vet and she was diagnosed with an ear infection and treated with medication. Pet's best was there to help! Paid out the eligible portion of the illness claim within days of filing.
Insurer: Pets Best
By: Diane