Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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The dogs medical insurance is better than mine.
I am so glad I decided to do this. He hasn't really had an sick visits only well visits, but it is very easy to file the claims. I have some peace of mind that if indeed something happens to our dog, we will be able to take care of him. Thank you.
Insurer: Nationwide
By: Denise
more attention
I have two dogs with this insurance company. I feel as though I should be able to contact and discuss decisions being made about my account with a human being. I am not able to speak with the underwriting department. I understand that caution and time needs to be taken to review claims and requests for upgrades but attention to details or questions or some sort of discussion should be made when no diagnosis by the veterinarian has been made. However with brief reviews and certain line items creating a bell alert a suspicion should not be a reason for denial of upgrade. I am in hopes that this issue will be resolved and or discussed with me after a second review is done.
Insurer: Nationwide
By: MISTY
Many issues, Pet Insurance helps!
Tinkerbelle has many issues. With the help of Pet Insurance we are able to take care of her as necessary. I wish there was a policy for Medication, food, her necessary Rehab sessions and that the Max for each illness was a little higher. I always "Max Out" as far as coverage a few months after I renew my policy. Bucky will be a diabetic for 1 year in April. Meds and food are quite an expense each month. I will call occasionally for an explanation and the representative makes me feel like I'm asking for something I didn't pay for. I have been a member since VPI, about 20 years and I will again renew my policy so I can care for "my kids" with help.
Insurer: Nationwide
By: Nancy
I Love Embrace! — Fantastic Product and Support
Our agile and very active Australian Shepherd, Ripley, has been "Embraced" since the day she came home with us almost 4 years ago. A recent orthopedic injury reinforced why getting Embrace was the right choice for us. Ripley began limping and favoring he left foreleg back in November. Two visits to her local veterinarian for exam and x-rays did not reveal any injury causing the limp. Both these visits were covered. The real value of Ripley having a policy was when we were referred to a specialist because her limp did not go away with anti-inflammatory meds and limiting her activity. The Orthopedic veterinary specialist at the Small Animal Hospital at Auburn University performed an ultrasound and diagnosed our girl with a 50% tear of the tendon connecting the bicep muscle to the shoulder joint. He prescribed a regimen of anti-inflammatory and pain meds with very limited activity. We have since been for two follow-up visits to monitor her progress and healing. We were very happy to learn at our last visit Ripley will not be needing surgery. Throughout multiple visits to our local vet and the specialist at Auburn, plus number of prescriptions, Embrace covered us every step of the way. We never had to question taking her for a visit or whether we could afford to see a specialist. Every claim we've submitted over the past 4 months has been processed and paid promptly. The website is simple to navigate and submitting claims is easy with step-by-step prompts. The emails we get regarding our claims are in terms real people can understand and definitive have the human touch. We could not be happier with the product and services! We'll continue to be loyal "Embracers" and advocates of your pet insurance.
Insurer: Embrace
By: Terri
Fast turn around of claims
So far I have been very happy with the service. We rescued 2 greyhounds last September. They have required well care and Missy needed emergency surgery for a wound on Christmas Day.
Insurer: Nationwide
By: Laura
Professional
In retrospect, it m so happy that the dog insurance company I had for many years before Nationwide had placed me in a position to look for a new company. After researching 10 different options I chose Nationwide, and now I see how an insurance company should be run. I couldn’t be more satisfied with not only the competent customer service, but also the ease of filing claims and the response time. I can’t imagine a company run any better. Thank you!
Insurer: Nationwide
By: Frederick
Great insurance
I recommend this insurance for all pet parents out there ! Their coverage is great and respond in a timely manner. We are so pleased we picked them.
Insurer: ASPCA
By: Jeannette
Great service
So far you have been great. Fantastic customer service and good benefits. Have helped with being able to afford caring for my buddy Winston, who is doing really well. Thanks !!
Insurer: Nationwide
By: CHRIS
Good experience so far!
So far my experience has been good. Quick turn around on claim process once they have all the documents needed. Easy to file a claim and website is user friendly. Thank you Nationwide for being by mine and my dogs side!
Insurer: Nationwide
By: Rox
Prompt Service
Nationwide has helpful associates and prompt service letting me know they received the claim and when they processed the claim.
Insurer: Nationwide
By: Cathy