Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,297 total


August 14, 2018

Always responsive.

Always responsive, clear and efficient.

Insurer: Pets Best

By: Sandy

Useful
August 14, 2018

Kind and patient

Jade is the best! Kind, patient and knowledgeable. She reassured me things will be taken care of and they are.

Insurer: Trupanion

By: Diana

Useful
August 14, 2018

Love Trupanion

I can't say enough good about Trupanion very honest and professional

Insurer: Trupanion Canada

By: Mary

Useful
August 14, 2018

Great company

Always great service with this company

Insurer: Trupanion

By: Robert

Useful
August 14, 2018

Very impressed with Trupanino

I have been very pleased and impressed with Trupanion! It is one of the easiest things to use- I am very grateful I have it!! 🐾

Insurer: Trupanion

By: Sandy

Useful
August 14, 2018

Truly helpful

They are extremely helpful and understanding.

Insurer: Trupanion

By: Danielle

Useful
August 14, 2018

Amazing service

Because I've had very good service with trupanion

Insurer: Trupanion

By: Kelly

Useful
August 14, 2018

Super helpful

They are helpful in supplying information, and in offering additional resources for further confirmation.

Insurer: Trupanion

By: Randi

Useful
August 14, 2018

Very helpful

Wait time was long, but customer service rep was extremely helpful once connected.

Insurer: Trupanion

By: Linda

Useful
August 14, 2018

Very Helpful

Peter was very helpful explaining cost and benefits of AKC's pet insurance and, discounts (multiple pet and annual versus monthly payments). He answered my questions completely.

Insurer: AKC

By: Joyce

Useful

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