Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Highly Recommend Nationwide Pet Insurance
Nationwide Pet Insurance gives me peace of mind! After talking to people who have insurance through other companies, I truly believe that Nationwide is the best! Customer service has always been friendly and helpful and my claims are generally processed very quickly. I love the direct deposit option as well!
Insurer: Nationwide
By: Betsy
Great customer service, quick reimbursement and very helpful!
I have a very needy dog. NPI has always been so helpful! Their customer service is kind and supportive. They are quick to check and return claims, and they always listen to my questions and concerns! I have and will continue to recommend them to all pet owners!
Insurer: Nationwide
By: Kara
Always have great service.
I have been using nationwide (VPI) for almost 20 years. They have always provided me with the BEST service!
Insurer: Nationwide
By: Cheryl
Amazing responsiveness
Due to personal medical problems my pet claim wasn’t filed within the grace period for last year. While asking for clarification of the rejection, I was told to ask for a new review since I had been incapacitated. They reviewed it again and paid it!!!!! I am amazed at the compassion shown to my circumstances. I’d filed one claim last year and was surprised they covered nearly all of it and this was just another big surprise at Embrace’s willingness to pay. Definitely not a typical insurance company.
Insurer: Embrace
By: Betty
Another positive experience after the unexpected
Thankful for another wonderful experience with Nationwide. I have never personally taken pet insurance out before as I did not understand how invaluable it can be. I tell everyone I know about this company as they truly do care about my big goon of a Great Dane. Thank you Nationwide for helping to make the claim process easy and always having someone to speak with when needed. Your customer service goes beyond my expectations.
Insurer: Nationwide
By: Tanya
Excellent insurance company, streamlined service!
We've been getting per insurance with this company for many years and have not regretted it, especially when our dogs get older. The process of filing claims on line is very straightforward, and the claims are processed within a reasonable time frame. I like having the option of accepting the reimbursement funds on line and getting them deposited directly into my bank account instead of waiting for a check in the mail. The claim processing explanations are clear and to the point.Lately our dog needed some expensive procedures done, and it was extremely helpful to get our reimbursement for the veterinary care she received.
Insurer: Nationwide
By: Elena
Helpful
Everyone is always very helpful when I call.
Insurer: Nationwide
By: Roberta
Love your customer service
Love your customer service and prompt processing of claims!
Insurer: Pets Best
By: Heidi