Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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fantastic
I have had other insurance companies for my pets but ASPCA is the best ever. I always recommend to everyone. Fast payments on your claims. Everyone is great to help if you have any questions. They even call you after your claim to see how your pet is doing. I can't say enough.
Insurer: ASPCA
By: Mary
Nationwide is awesome!
Nationwide takes great care of my furbabies. I have two furbabies (Black Lab and German Shepherd) both are on the Nationwide Pet Insurance. I've never had any problems when submitting a claim for either one of my furbabies. Nationwide Pet Insurance is so easy to submit a claim and they reimbursed me for the vet bills in a very timely manner. I've recommended Nationwide to many of my animal lover friends, if they are looking for insurance for their pets. Pets need insurance too just like humans do! Thanks Nationwide.
Insurer: Nationwide
By: Bonnie
Best Pet Insurance Company in the World.
Great customer service, incredible online interface, quick response on every claim. Only 1,000,000,000% recommended.
Insurer: Healthy Paws
By: Diego
Very Happy with Nationwide
I've been very happy with Nationwide. I wish my own health insurance was as easy as Nationwide and as prompt at resolving and paying for claims. The folks I've talked to on the phone have been very accommodating and compassionate.
Insurer: Nationwide
By: Karen
So easy to submit any claim
So easy to submit any claim. When I am eligible for reimbursement, it is quick
Insurer: Pets Best
By: Lynn
Easy and stress free
I submitted my claim at my vets office. Brought in the claim form and they sent in the claim. This is the second claim I submitted. This is my first time having pet insurance. So far it's been easy and stress free to submit a claim.
Insurer: Pets Best
By: Tobi
I didn't have any issues
Took my boys to the vet, I knew how easy filing claim was from doing it once before. I didn't have any issues
Insurer: Pets Best
By: Latashia
You are always so helpful
You are always so helpful.
Insurer: AKC
By: Nila
Nationwide has exceeded my expectations
very satisfied with the overall service
Insurer: Nationwide
By: Mike
Not as great as I thought
Customer Service continuously gets worse with each call, surely not as nice as the sales team!! Claims take a long time! Disputes take a long time! They put a preexisting condition on my dog which is now excluded. It was something that was never diagnosed. Still waiting for the response for that dispute. I tried to upgrade my 1 year old dog’s plan, but they said I have to wait until September (by then the dog will be older and it will cost more)! Not sure it is all worth it....unless and they love to tell you unless, your dog suddenly needs surgery or has an emergency! Will look into other companies as my vet has recommended
Insurer: Nationwide
By: Molly