Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nothing but trouble
This company offers nothing but lies. They say they pay the vet directly but they don’t tell you that it takes a while and vets won’t do the procedure/surgery without payment right then. It is very decievimg. I tried to call them to quit but they try everything they can to make you not quit. Do not call of you just want to quit quickly. You will need to talk to them tell them so much information while they try to downplay any other company. If you try to tell them firmly that you just want to quit they will try to belittle you and even call you names. Unbelievable. I have never ever dealt with a company so trying to control you. This is a subpar company keep looking.
Insurer: Trupanion Canada
By: Merytre
Great Service
Great customer service! Very easy to make claims, but just wish claims were turned around quicker. It usually takes approximately 4 weeks to get refunded. Other than that, no complaints whatsoever!
Insurer: ASPCA
By: Jesse
Wouldn’t Be Without It
This is the second dog we have insured with Nationwide. Filing a claim couldn’t be simpler as I just fax it in from home. I get an e-mail verification that the claim was received, and another e-mail when it had been processed.
Insurer: Nationwide
By: Judie
Most efficient insurance company I have ever worked with
Most professional and efficient company I have worked with..thank you
Insurer: Nationwide
By: Lisa
Amazing!!
I would sell Embrace pet insurance for free! I have never felt so passionately about a product or service. It is priceless for the peace of mind. Amazing service- you can tell everyone at Embrace- truly “embraces” what they do! Thank you Embrace!!
Insurer: Embrace
By: Marybeth
He was great!
Pete or Peter was extremely helpful in providing answers to all my repeated questions. He was great!
Insurer: AKC
By: Crystal
So Thankful
We are so thankful to have the support and care provided by Pet Partners. Our beloved Golden has given us years of love and we are able to give back to her at this time in her life. Im just glad you're there for us -- and her.
Insurer: PetPartners
By: Judy
I love how easy it is
I love how you have made it so easy and quick to upload claims . It's so overwhelming when a pet gets sick. Thank you for the help
Insurer: Pets Best
By: Debbie
I was pleasantly surprised
I was pleasantly surprised how quickly my claim was paid and deposited in my account. After really looking over the other insurance companies (I am eligible for AKC and AARP) I am so glad I chose Pets Best. I told my vets office how fast I was paid. Thank You!
Insurer: Pets Best
By: Yvonne