Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Nationwide claims processing is, usually, very quick and efficient; staff are friendly and professional.
Am impressed with the timely turn-around of Nationwide's claims' processing.
Insurer: Nationwide
By: Michael
Best decision we made
We are so happy with our Nationwide policy. Everything has been covered with our Newfoundland puppy from a skin infections to neutering him. Anytime we call with questions, everyone is so kind and helpful. We are so glad we chose nationwide and will continue to insure our future pets as well.
Insurer: Nationwide
By: Alyssa
Best pet insurance
Everyone i have dealt with has been majorly friendly. Always calls and checks on my dog to make sure he is doing great. I couldn’t ask for a better insurance company
Insurer: ASPCA
By: Tara
Very responsive and timely with claims processing
ASPCA could not make insurance simpler. Their web interface for filing claims is super simple and straight forward. They process claims in a very timely manner, and they are very responsive when I have any questions or issues. Dexter has had a few health issues over the years and ASPCA has been super helpful in offsetting some of the cost. Thanks!
Insurer: ASPCA
By: Jess
This insurance is extremely easy to use (via the app), very prompt, and has covered all issues as promised.
We are very pleased with this insurance plan. Super easy and intuitive app. Prompt reimbursements. No hassles at all. We even received a call from "Bob" inquiring about the health of our dog, following a recent claim submittal. Super cool.
Insurer: ASPCA
By: Jon
Overal a good plan.. just payments could be a little quicker. Reps are very pleasant.
Overall the insurance is great .. the forms are easy. the reps on the phone are very pleasant. the only issue was the payment took longer than explained.. but was easy to transfer to account. . Thank you !
Insurer: Nationwide
By: Trevor
Nationwide fairly reviews claims, stands by its policies and fairly processes reimbursements.
Other than one problem I had with communicating with Nationwide, I have been very satisfied with your system and your performance. My communication issue was about a year ago and it was very frustrating, as I couldn't find out from the representative what was additionally needed for my claim to be reviewed again. So that one difficult experience influenced my feelings somewhat. However, overall I am very happy with the policy and have found that Nationwide stands by what it owes according to the policy, it is easy to submit claims, and claims are processed quickly without too many/any follow-up information required. In other words, Nationwide does not put you through a ringer to get what's owing to you. I'm very happy with Nationwide's plans and performance, and am grateful to have it as my beloved dog ages.
Insurer: Nationwide
By: Evelyn
I am new to pet insurance, I wish I had signed up for this years ago.
Thank you for all your help!
Insurer: Nationwide
By: Todd
Love the staff at ASPCA
I love the staff at ASPCA - I would really love it if you could raise your reasonable and customary charges for a few items.
Insurer: ASPCA
By: Diane
Great service
Great service. Peace of mind knowing he's covered.
Insurer: Nationwide
By: Debbie