Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Smartest thing I have ever done!
Nationwide is amazing! So grateful I have them as my dogs insurance company
Insurer: Nationwide
By: Sarah
Excellent
Very easy to file a claim on line. Speedy update of claim status and reimbursement within ten days of claim submittal.
Insurer: Healthy Paws
By: Blake
Paid for 90% of my dog's CCL surgery
Embrace was a lifesaver when our dog tore his CCL and needed surgery. They paid for 90% of our bills and the deductible was only $350. I am so glad we use them! They also approved and paid our claims super fast and answered my questions as needed.
Insurer: Embrace
By: Hillary
Fast, responsive, dependable.
I have used 3 pet ovsurance companies over the past 25 years. I have found Embrace to be the best. Premiums are reasonable. Coverage is excellent. Claims are responded to in record time. This recent episode was one week response time. I am very happy with Embrace’s service —-and tell everyone!
Insurer: Embrace
By: Joanne
I was nervous after reading some reviews online but great!
I was nervous when reading reviews online about pets not being covered because of random preconditions. We had neuter surgery. I called before to express my concern. Someone answered right away and let me know that all should be fine and I should be covered. We received payment a week or two after submitting claim and my previous claims all came in at the same time! Very happy!
Insurer: Nationwide
By: Steven
Peace of mind
Having pet insurance gives me peace of mind. I pray my dogs will never have any major problems, however, I sleep easier knowing that Nationwide will be there for me. I believe Nationwide has been fair with all of my claims.
Insurer: Nationwide
By: Dale
Great coverage and customer service gives us peace of mind!
Our little guy is a high maintenance pup, so we are so grateful that Nationwide offers a plan that will reimburse us for even the most basic vet expenses! The ability to email claims is incredibly convenient and easy. We love the peace of mind we get from using Nationwide!
Insurer: Nationwide
By: Sarah
Great service
Good job, it took a little bit longer but in general it was great experience.
Insurer: Nationwide
By: Aleksandr
Happy customer
My claim was processed quickly and efficiently
Insurer: ASPCA
By: Danielle
Prompt, good online interface. Good service.
Thank you Nationwide. You are a good company
Insurer: Nationwide
By: Derloshon