Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I think it is a great program!
I have a 9 year old Siamese who hurt her paw and Nationwide was there for m; helping with the cost and following up to see that Jazzy was healed. I get the insurance through work and payroll deduction is easy. Claims easy. It's a win win!
Insurer: Nationwide
By: Janet
Excellent Service
This pet insurer is one of the best that I have had the pleasure to deal with. I would very strongly recommend getting a policy from Embrace for your pet as soon as it qualifies for one. Do not wait as extreme expenses could arise without notice as with my dog which passed away due to an accident and Embrace was there to handle the majority of costs associated with the vet bill up to the maximum of the policy. Even if you have a beloved mutt like mine or a pedigree you need to get a policy now..................
Insurer: Embrace
By: David
PHENOMENAL PET INSURANCE
My husband and I signed our precious French bulldog Chief up for Healthy Paws Pet Insurance in June of 2018. We actually switched from Trupanion. Unfortunately, Chief sustained a CCL year a month ago and needed TPLO surgery which is VERY expensive. The few appointments leading up to his surgery, Healthy Paws was incredible. It is extremely easy to submit a claim, and they’re very responsive; less than a week! The BIG claim for Chief’s surgery was very successful in that Healthy Paws was once again very efficient, and communicated throughout the entire processing of the claim. We received our reimbursement check within two weeks of submission. Healthy Paws’ website is very user friendly. Their outstanding customer service is what kept my husband and I (and Chief) with Healthy Paws. There are no tricks or “extra fine print” that you need to worry about. Everything you need to know about your pet policy is stated up front. We HIGHLY recommend Healthy Paws!!!
Insurer: Healthy Paws
By: Megan
Fast, efficient, easy
Fast, efficient, easy to understand.
Insurer: Pets Best
By: Suzanne
We are all grateful!!!
My little girl Nekah was diagnosed with a Heart condition that was treatable but enviably would end her life. Having PetsBest was a God send to help me give Nekah the best of care to the end of her life. She was given a year or two at most in her condition and with PetsBest I was able to keep her with me for almost six years. Nekah was very special to me since she gave me a huge warning that something was wrong with me. My diagnosis was cancer and Nekah knew it before me and if she did not do what she did I may have never known. Nekah saved my life! Therefore I was able to start a long treatment and lived through it. Now Nekah needed me and I was able to get her the help she so desperately needed and with PetsBest Insurance I was able to do everything humanly possible. Thank you PetsBest for never questioning her treatment and all the medications Nekah had to take. I miss her so much but I would not have has her those added six years without the Insurance with PetsBest. Nekah thanks you Cassy (her little sister) thanks you and most of all I thank you. Although for only a year my little pup Ginger thanks you too. Nekah treated her like her very own puppy. We are all grateful!!!
Insurer: Pets Best
By: Wendy
Reviewed appeal quickly
I was initially denied because periodontal disease is not covered, but after my appeal I got reimbursed because part of the dental problem was a broken tooth (due to accident). Thank you for reviewing my appeal so quickly and getting me my money :)
Insurer: Pets Best
By: Magdalena
Always a positive experience
I have always had a very positive experience and been notified shortly after I submit the claim and I received payment within a few days. Recently it has been very different. The process takes a long time and I am not notified of my status for a while or even notified that it was received. It has changed dramatically from how it used to be. I don't understand why this has happened.
Insurer: Pets Best
By: Susan
Great work
Great work by claims staff. No concerns or issues.
Insurer: Pets Best
By: Tom