Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Very impressed with the insurance and ease of submitting a claim.
I would recommend Nationwide in a heartbeat. They have been very helpful to us and the ease of contacting them is remarkable.
Insurer: Nationwide
By: Laurie
Has been a lifesaver
The Embrace claim staff has been very helpful in educating me. I added the Wellness Plan and that has covered her vaccinations and her basic puppy obedience class!
Insurer: Embrace
By: Cathy
The best customer service and concern for your pet
I can't say enough, after greeting you their 1st concern is your pet. They know them by name not an account number, The easiness to submit claims and they expedite re-imbursement very quickly. Wish I had heard of this company when I had my other pets. I now have my Holly and Bailey insured.
Insurer: ASPCA
By: Connie
Feels like family!
Always great communication with the team and the coverage has worked out on every visit. Thank YOU!
Insurer: Embrace
By: Tamra
Great service
This was such an easy process. I submitted my claims and they were all processed very quickly. Whenever I had a question the people I spoke to over the phone were very kind and very helpful.
Insurer: ASPCA
By: Michelle
Always Pleased With The Service - Y'all Really Rock!!
My sweet sweet Bernie (the Pug) just turned four years old. He's been covered by Nationwide since he was about two months old. From the basics (immunizations, neutering, chipping, flea/tick/heartworm & allergy meds, etc) to a few not-so-basics (sprained foot, head wound, paw pad injury and probably a few other things that skip my mind at the moment), Nationwide has been there! Filing claims is SO easy and payment is always really fast (sign up for direct deposit and payments are even faster!). No matter who you speak with if you call, the reps all seem to genuinely care about Bernie. I can't tell you how many folks I've encouraged to get their fur babies insured through Nationwide....I'm probably one of the company's biggest fans. I'm pushing 60, always had pets and yet never before had insurance for any of them until Bernie came along. I think we all say "it's so expensive". Folks, NOT EXPENSIVE with Nationwide. In fact, overall, you will find that just the basics (mentioned above) more than pay for the premium. I remember a while back doing a review for Nationwide on FaceBook and actually added up what I had paid for premiums versus what they had paid in claims (for only the basics). I believe my comment was "how do they stay in business?" We've thankfully not experienced a major medical issue, but one look at their schedule for major medical coverage and I am confident they offer THE BEST coverage for THE BEST price. And the caring staff is the cherry on the cake. Me and Bernie are grateful! Thank you Nationwide for giving us peace of mind.
Insurer: Nationwide
By: Moni
Amazing! So helpful & fast.
Within one month, our dog, Mo- had two tumor growths. (Two weeks apart!) whisky the surgery costed us thousands, and we were worried- with the help of nationwide, mo was able To have BOTH surgeries & we knew we didn’t have to worry one bit on getting the money returned. Nationwide makes it so easy to do the right thing for your animal. I will forever be greatful they were able to walk us through & help us every step of the way. I have recommended many people to nationwide, pet insurance.
Insurer: Nationwide
By: Elizabeth
Reliable and quick! Pre-existings can be frustrating
Have whole pet wellness that includes anything we go to the vet for. Pre-existings can be eligible for removal if 6 months of no treatment. This has been vague for us with gastroenteritis as we had to bring our dog in the first 2 weeks of owning him and was during blackout period. Other than this, any and all claims have been process quickly and the piece of mind of going to the vet regularly has been invaluable. We recommend Nationwide Pet Insurance to everyone.
Insurer: Nationwide
By: Travis
Reliable and quick! Pre-existings can be frustrating
Have whole pet wellness that includes anything we go to the vet for. Pre-existings can be eligible for removal if 6 months of no treatment. This has been vague for us with gastroenteritis as we had to bring our dog in the first 2 weeks of owning him and was during blackout period. Other than this, any and all claims have been process quickly and the piece of mind of going to the vet regularly has been invaluable. We recommend Nationwide Pet Insurance to everyone.
Insurer: Nationwide
By: Travis
Great service!
Lucy has the wellness rider and she went in for some routine work at the doctor's office. Your claim department was great and they paid Lucy's claim very quickly. I have tried to get me friends with pets and family members to insure their pets with Nationwide and will continue to do so. Thanks for all you do.
Insurer: Nationwide
By: Linda