Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Quick and smooth, just a bit confusing at the begining
I am very happy with Nationwide Insurance, the filing of the claim and the reimbursement process was really smooth, is just the initial part of the process that was really confusing with the documentation needed. I would say also that would be beneficial to have email notifications of the changes on claims, I was not getting notifications about any updates, just receiving them later on by mail.
Insurer: Nationwide
By: Ricardo
Very happy we chose pet insurance. Eases my mind to know my dogs are covered.
Ecellent coverage. Easy to get help and support.
Insurer: Nationwide
By: Judith
Good Insurance for cat
Great service. Easy to file claims. This insurance is good to have.
Insurer: Embrace
By: Jean
Thank you so much!!!!
Flying colors excellent service so happy to be part of nationwide and Beans is doing so great you give us piece of mind in our time of need! Can’t reccomend you enough!
Insurer: Nationwide
By: Robyn
Slowest Reimbursement ever
For some reason it took 29 days to reimburse for dog food, but only 6 days for a vet visit, but the vet visit was not correctly reimbursed and when I submitted additional documentation, I received no confirmation, it is not showing in the claims section, and when I called I was told it would take an additional 30 days just to review the additional information that was submitted. Not sure how this is even remotely considered halfway decent customer service
Insurer: Nationwide
By: adam
Best on Responsiveness
Nationwide is amazingly responsive, better than former pet insurance provider and better than our human healthcare!
Insurer: Nationwide
By: Barbara
Great Pet Insurance
Great responses to my claims. The process does take some time to conclude but, overall, I am well pleased.
Insurer: Nationwide
By: Michael
Quick claim process, but hard to gauge a timeline or process
The process was easy to make the claim, but the process and timeline of receiving payment was confusing. I contacted nationwide twice to try and better understand the process.
Insurer: Nationwide
By: Ashley
Absolute BEST pet insurance company
Healthy Paws is the absolute BEST pet insurance in the world. I was weary about purchasing insurance, but I’m so so glad I did, because I’ve had to use it more than I ever imagined. The folks at Healthy Paws seem to really and truly care you you the customer as well as your four-legged buddy. Claims processing is so easy with the app, and refunds are processed super quickly. I’d never go with anyone else! Highly recommend.
Insurer: Healthy Paws
By: Sara
Well-practiced scam
Pet insurance in general is known to be a gamble, but Nationwide has perfected the claim denial game. I am a physician, so I know a thing or two about medicine and can speak the language. Our Boston came to us with diarrhea when he was about two years old. At age 6, he went through a spell of not eating and lost some weight. He never got a formal diagnosis from the vet, and eventually just started eating normally again. We filed a claim and it was denied due to "pre-existing condition." They said his anorexia was the SAME as his diarrhea years earlier. Then they went so far as to provide a long list of vague and general "diagnoses" that they would never cover in his lifetime. I repeatedly asked them for medical evidence to support their assertions that his transient condition had anything to do with the long list of "conditions" they were refusing to cover in the future. Needless to say, we've cancelled our policy and are giving another company a try.
Insurer: Nationwide
By: Scott