Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
AMAZING
I LOVE NATIONWIDE ! I REALLY APPRECIATE THE FAST RESPONSE I HAVE NEVER HAD TO WAIT MORE THAN 30DAYS AFTER CLAIM SUBMISSION. REIMBURSEMENT IS GREAT AND IF I EVER HAVE A QUESTION ABOUT CLAIMS THEY HAVE FANTASTIC CUSTOMER SERVICE.
Insurer: Nationwide
By: MAYRA
Knowledgable and genuinely care about my dog.
Nationwide Pet Insurance has been there every step of the way from the moment I adopted my dog, through different ailments, and providing assistance as we worked through treatments. The customer service reps were more than happy to answer any questions I had about my coverage, claims, and general inquiries. Buying this coverage is the best decision I've ever made, and it's worth every penny.
Insurer: Nationwide
By: Jessica
Fast and Easy
I always feel like PetsBest has my peace of mind and my dog's happiness first. They are fast on the claims and the filing process is so simple.
Insurer: Pets Best
By: Ryan
Simply the Best
I have six dogs and have tried almost as many pet insurance companies. I've been disappointed in all of them, until Trupanion. When my young puppy got a mystery skin ailment that we had trouble diagnosing, Trupanion was there every step of the way, right up to the specialist. Their customer service is awesome, and the speed of their response to claims is astonishing, with reimbursement just as fast. If I could, I'd rate them higher than 10!
Insurer: Trupanion
By: Ann
This company is a sham and will fight you tooth and nail on your claim, so sad, such a rip off!
The company claims they will cover your pet when they need surgery. Well my dog has a injuryed leg and needs surgery. After paying over $500.00 in premuins the company will not cover any part of the surgery my dog needs, the pain medicine, xrays, or the diagnostics that determined what surgery was needed. So i have a dog in pain and in need of surgery. This company is not wiling to pay a dime to help in this situation. Do not buy a policy from this company , it is a sham and will rip you off.
Insurer: Trupanion
By: James
Great Insurance!!
I signed my dog up for the insurance in January. Not even a month later we had to take my dog to the vet for a mass on his paw. The vet had to surgically remove this. During all of the this, my dog was experiencing swelling in his throat. While the vet had my dog under he did a biopsy on the suspicious throat. It came back as cancer :( During all of this Embrace answered every question I had. They covered my expensive vet bill even though we had only been members for a little over a month. I really appreciate this great service. Thank you Embrace!!
Insurer: Embrace
By: Medea
Easy
Claims are easy, the company is easy to communicate with and I’m happy I chose them
Insurer: Nationwide
By: Norma
Don't bother.
I only had this insurance for 2 months. submit a claim and of course it got declined. emailed them twice and waited 2 days to hear back. Not going to re-appeal because it will get declined AGAIN. not wasting my time. Informed them I will be going to cancel this plan. They just cancelled my plan without any kind of notices. No apologize what had happened or sorry to see you go or what can we do better. However, why should I expect that. It is my fault for not doing the research about this company. Pets Best is going to comment my post saying either "We can't find you in our system. Please contact us at ... and re-appeal the claim" or "your dog injury was not a coverage" or "this was a pre-existing" all kind of bullshit. My two months payments are my donation to those policy holders that get approved on their dog claims. A GoFundMe would probably help pay for your vet's bill then getting their insurance.
Insurer: Pets Best
By: J