Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Everyone treated me and my dog great.
The process easy and staff helpful.
Insurer: ASPCA
By: Jose
Healthy Paws is wonderful!
My Golden Retriever chewed he handle off of his leash. He had to have emergency surgery as a thick string from about 3" of leash, still in his stomach, had wound around his large and small intestines. I submitted my claim to Healthy Paws. They responded immediately to let me know my claim had been received. Then again to let me know it was being processed. Then again telling it was completed . Two more times to ask how my pup was doing and hoping for a speedy recovery. This company is awsome!
Insurer: Healthy Paws
By: Peggy
Highly recommend insurance
So thankful I took out this insurance for my 6.5 month old kittens from day 1 after adopting them, as they have had several unexpected health issues and it is such a huge reassurance to have this insurance. The system is super easy to use, I’ve put through claims while drying my hair! Claims have always been dealt with appropriately and the customer service is excellent. An insurance product I can trust.
Insurer: ASPCA
By: Jennifer
Great service as always!
Great service as always! Thank you!
Insurer: Pets Best
By: Kimberly
Fast and responsive.
The process of the claim was very fast and satisfactory. Very responsive in a short time. Thanks
Insurer: Pets Best
By: Maria
Filing was easy.
It was easy and received details on what was and wasn't covered. Was disappointed one of my prescriptions was not covered
Insurer: Pets Best
By: Ashley
Satisfied with the process.
I was satisfied with the process. Only thing they didn't cover for spayed. I understand, they did notify me to let me know my was a little delayed but besides that it was very good. This is my very first claim since being a member for years! I'm
Insurer: Pets Best
By: Chantal
Pets Best gives me peace of mind.
I've had Pets Best for both my dogs for over 8 years. So happy with ease of turning in claims (vets do it for me) receive prompt feedback and or payments. It makes the emergency vet visits not as painful since I know we are covered. It also helps me financially care for my dogs. Thanks for being great and giving me peace of mind especially with aging pets.
Insurer: Pets Best
By: Danielle
Prompt claim resolution.
I really appreciate the prompt resolution of claims submitted for our dogs Hannah and Whitney. Having the prompt resolution of claims submitted has eased the stress of having cumulative medical bills for 2 dogs at the same time. Thank you!
Insurer: Pets Best
By: Tanya
Pets Best is fast and easy to use.
Pets Best is fast and easy to use. Each step is self explanatory. Claims are processed quickly and effectively. They care about our furry babies and for this I am grateful and would recommend Pets Best insurance to anyone.
Insurer: Pets Best
By: Cynthia