Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Pets Best went above and beyond.
Filing the claim was very easy. I uploaded the vet bill invoice and noticed there was no diagnosis included. I listed the diagnosis myself and later found out from my vets office that Pets Best Ins took the time to call my vet to verify the diagnosis instead of just denying my claim! They went above and beyond and I am very grateful. I have been very pleased with the expeditious payment on my claims.
Insurer: Pets Best
By: Kim
Please at how quick and easy the claims process is.
This was my first claim experience with pet health insurance. I was a little sceptical at first, but now very glad I decided to give it a try. I was very pleased with how easy it was to send a claim and how quickly it was taken care of. I would highly recommend Pets Best to anyone looking for pet insurance. Why can't claims and payments for human insurance be this easy. Thank You very much!
Insurer: Pets Best
By: Connie
Pets Best has been great.
I am 63 years old and have had pets all my life but never had pet insurance. My husband and I recently got a new puppy and decided she would have insurance. Pets Best has been great even on the first claim. Payment was very fast. Thank you.
Insurer: Pets Best
By: Patty
Thank you Pets Best!
I was concerned that I hadn't received payment for quite some time, so I called and asked the lady about our claim. She said that payment went out Aug. 1st - today is Aug. 18th - to our account ending in 24. That was our savings account, & I had been looking at our checking account. I forgot we had set it up to go into savings. Just need to look at the correct account before starting to worry. Thank you Pets Best!
Insurer: Pets Best
By: Edward
thank you Trupanion
hello I have other dog and I have pet insurance for her and it takes weeks or month before I heard anything I can tell Trupanion care thank you Trupanion from me and Bella
Insurer: Trupanion
By: Annette
Immediate response
I submitted the forms and had an immediate response. I have already received the checks for the portion trupanion covered.
Insurer: Trupanion
By: Nancy
Awesome insurance for ALL of our cats!
ASPCA health insurance for the cats continues to impress me. They are quick, the claims come in a timely fashion directly into my bank account. Their prices are extremely reasonable. They also do phone call follow ups occasionally which is very charming. We are all on the plan now, I just wish they also did health insurance for humans! Make America Pet Again!
Insurer: ASPCA
By: Amey
Efficient and hassle free
Very easy to submit claim & receive reimbursement
Insurer: Nationwide
By: Terry
Love Nationwide Pet Insurance Plan
Have always had wonderful claims experiences. Easy to file claims with quick reimbursement. Very happy with our plans for both pets.
Insurer: Nationwide
By: Linda
Nationwide is the Only way to go!
All 3 of our pets are covered by Nationwide aso they are the Best! Most of the time we have very little need for services. But it makes all the difference in the world giving peace of mind when something happens. I can take my fur babies and don't worry how to cover the cost. I just take care of my pet, submit the bill, and move on. Thank you Nationwide for giving us peace of mind!!
Insurer: Nationwide
By: Susan