Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Healthy Paws is excellent!
After a lot of pet insurance research I chose Healthy Paws and I’m so glad I did. They are so friendly , caring and the customer service is wonderful! After submitting all claim information , all eligible claim amounts ( must meet annual deductible depending which plan you have) are processed so fast normally within a couple of days. Highly recommend!!
Insurer: Healthy Paws
By: Terri
Amazing support
This was my first claim so i was a bit hesitant, They made the process painless & handled every situation perfectly ! They really care about you as a customer & your pets overall being !
Insurer: ASPCA
By: Randy
Totally worth the money!
Nationwide pet insurance has been so good to our pet family over many years. They are sincere and quick to send condolences when pets pass and they have covered many ailments of my fur kids! It is the best investment for all my pets and their health. I recommend them to all my friends!
Insurer: Nationwide
By: Sandra
Best pet insurance ever!
Easy to use, highly recommend it. The thing I would say needs improvement is the time it takes to process claims, takes 30 days and then some to finally get your reimbursement deposited. Other than that they're a great company and provide great service!
Insurer: Nationwide
By: Fabiana
Very Good Pet Insurance
Pet's Best has come through for us in many claims in the four years we have been with them. Their review process is fast and the reimbursements are fair. I wouldn't think of owning a pet without insurance. It gives us peace of mind knowing that our Husky Chloe can get the best medical attention.
Insurer: Pets Best
By: Jose
Very Poor reimbursement
I find the reimbursement process takes extremely long, several times after 40 days I have to email customer service and ask them to process my claim for just routine check ups. I have other friends that use different companies and reimbursement doesnt take this long. Most likely will not renew next year.
Insurer: Nationwide
By: Kari
Great insurance!
I am so glad I have nationwide. Customer service is great and always helpful. Only complaint I have is that reimbursement for reoccurring claims takes a long time. My dog Is on prescription dog food and it takes about 6 weeks to get reimbursed. Other than that I am beyond happy with nationwide. I have referred them to many close friends and family!
Insurer: Nationwide
By: Kelly
Nationwide Wellness Protection Pet Insurance - so glad we invested in this and have nothing but good things to say
Have been very pleased to have pet insurance - this is our first time with insurance despite having pets (cats and dogs) for over 20 years. We recently adopted two rescue dogs, both small (under 20 lbs) and about 5-6 years old. One of the dogs - Cookie - has had some pretty significant unexplained medical issues which have required a consult visit to the UC Davis Vet School. Nationwide has reimbursed us the amount described in our policy (90% after a $250 copay) for each of our visits. They also reimbursed at the same rate for prescription dog food (we have the wellness plan for both dogs) . Based on our experience, I would strongly recommend pet insurance AND Nationwide in particular.
Insurer: Nationwide
By: Kathleen