Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Online claim process is easy.
I was able to submit my claim is very easy online. The only area improvement would be reaching out to me in regards to the additional information needed as the veterinary clinic was unresponsive and I had the missing information.
Insurer: Pets Best
By: Thomas
Couldn't afford treatment for our dog without Pets Best.
I've filed claims with Pets Best for everything from routine check ups and vaccinations to ligament replacement on one of my dogs and the entire process is easy, quick and gives me peace of mind. When my dog needed a ligament in her knee replaced, we were able to apply insurance to it and helped significantly with the cost of surgery and with the cost of physical therapy afterwards. It took about 6 months for Evie to be able to go back to normal after that surgery and I'm not sure how we would have afforded it if it weren't for Pets Best.
Insurer: Pets Best
By: Devin
My Dog is Alive Today because of Healthy Paws Pet Insurance
I have been a Healthy Paws Pet Insurance customer for six years. I signed up shortly after adopting my dog Delta in early 2012. My first experience of using Healthy Paws/filing a claim was for Delta in 2013 after he tore his ACL. The customer service is second-to-none. I thought I was grateful then...little did I know how grateful I would be today. A few weeks ago, out of nowhere, Delta fell gravely ill. He was running a fever of 106, his platelet counts had plummeted to such a low range that he was at risk for spontaneous hemorrhaging, he was anemic, not eating and very lethargic with labored breathing. This all happened very suddenly and within a 24-hour period. I was an emotional wreck. Seeing my best friend suddenly get so sick and unsure if he would pull through was one of the most stressful times of my life. I reside in Denver and all of my family is back east, so far all intents and purposes Delta isn't just my best friend, but my family. Delta was admitted into ICU in an attempt to stabilize him and diagnose what was wreaking such havoc on his system. The entire time the doctors kept talking through with me the tests they suggested running along with the costs. The initial estimate was anywhere from $2,000.00 to $4,000.00, which could go higher. Knowing I had Healthy Paws took every ounce of financial stress out of this situation. It made it so much easier to say, "Yes, run the test," or "Yes, try that medication" knowing I wouldn't have to bear the entire financial burden. All I had to do was focus on getting Delta the best care possible. In between sobbing in the animal hospital, calling home and crying to my parents, and visiting with Delta all I could think was "Thank God, I signed up for Healthy Paws when I adopted him. Thank God." Today, Delta is on the mend and healing - all of this caused from a simple tick bite. I know part of the reason my sweet boy is home with AND ALIVE is because of his Healthy Paws Pet Insurance coverage. All in all his treatments ran me close to $6,000.00 and I received a 90% reimbursement (I had met my deductible earlier this year). My policy runs me about $45.00 a month and it is absolutely priceless to me after going through this whole ordeal. I can not recommend Healthy Paws Pet Insurance enough. They played a huge part in saving my best friends life.
Insurer: Healthy Paws
By: Christine
Good experiences
We have had excellent experiences with two of our three dogs. We have insured all three of our bulldogs with Nationwide. I think our actions speak loudly, we've had three bulldogs - notoriously unhealthy dogs - and we've come back. We had issues with pre-existing conditions on one of our dogs, but everything has been great with the others. I strongly recommend working with Nationwide
Insurer: Nationwide
By: Kelem
Great customer service
I'm so glad we have ASPCA health insurance. There is always great customer service, and they make everything easy. Their app/website is also very user friendly. We opted in for the wellness package and it's worth every penny.
Insurer: ASPCA
By: Leah
Outstanding service, prompt reimbursement, Embrace staff is extremely competent and friendly!
I have been completely satisfied with Embrace. Hank is my second dog that had a large bill (ACL repair) covered. Our prior dog had multiple services and bills covered towards the premature end of his life. I have been so pleased by the compassionate and competent handling of my concerns by the entire Embrace staff and I recommend Embrace to anyone and everyone that is looking for pet insurance.
Insurer: Embrace
By: Stephen
Thank you!
I am so grateful for you all! My dog getting deathly ill earlier this year was the worst but every time I spoke with a representative, EVERY single one of them provided the kindest and exceptional service. The service has always been consistently wonderful and they’ve always been very sympathetic and wished all the best to me. I don’t see this kind of service these days anymore so please keep it up!!
Insurer: Nationwide
By: Stephanie
Great insurance
I have been with Nationwide pet insurance since it was Veterinary Pet Insurance in the late 90's. It was a no brainer that we sign up our new puppy. Nationwide has always paid claims as agreed and fast. If there is a question Nationwide has a knowledgable and caring staff. Never a problem.
Insurer: Nationwide
By: Michelle
Happy with service
Happy with service. Simple process for reimbursement.
Insurer: Nationwide
By: Stephanie
Amazing company to have by my side and my dogs side (I have three dogs all insured with Nationwide)
Nationwide is always on my side and my dogs side. I would not insure my dogs with any other company. I adore the people who are so friendly, willing to assist, so understanding and so knowledgeable. The price is perfect for the type of insure that I have on all three of my dogs (I have twin American Eskimos and a Border Collie). I always tell people about Nationwide and encourage them to insure their pets with you!
Insurer: Nationwide
By: Patrice