Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Smartest purchase I ever made. They have saved my pet.
I have submitted multiple claims with ASPCA for my dog and have always received a timely response. They seam to really care about my pet. Thank you.
Insurer: ASPCA
By: RODNEY
Kudos to Nationwide Pet Insurance
Nationwide has always been very responsive and prompt with my claims.
Insurer: Nationwide
By: Debbie
Filing a Claim
The process to submit the claim was very easy. I wish it was more easy to understand my explanation of benefits. Overall, a very easy, straightforward process.
Insurer: Nationwide
By: ANNICK
Havent used services yet but sign up…
Havent used services yet but sign up was quick & easy &customer service helpful
Insurer: Prudent Pet
By: Amanda
Very satisfied
I love the ease in making a claim. Nationwide is following thru with exactly what they said they would. Very happy my dog has them on her side.
Insurer: Nationwide
By: Tanya
Great insurance and service
This insurance has been excellent. Claims are processed in a very timely manner and support from staff is friendly and efficient. Glad I took it out when I did. Like the wellness benefits.
Insurer: ASPCA
By: Sybil
Easy and effective claim
After several years of no activity, I had to make two claims in quick succession. Luckily, the site was fairly intuitive and I was able to easily submit my claims. While I'm sure we'd always like to get more money back, the amount awarded was fair for the claim and the plan. This really helped to take some of the bite out of two very expensive vet visits.
Insurer: ASPCA
By: C.
Wonderful company to work with,love them.
Great rate, quick service, complete coverage is well worth it. Excellent company to work with.
Insurer: Hartville
By: David
Amazing Top-Notch Insurance Company
I can't say enough wonderful things about Healthy Paws. I got insurance on my dog in 2016 and I tell everyone it's the best money I spend every month. My little gal was diagnosed with epilepsy in September of 2016, then 5 months later tore her ACL and needed surgery. I can't express how easy Healthy Paws has made my life and how simple it is to process claims. Her hospitalization, monthly medications and surgery have all been covered and I have to thank Healthy Paws for making that happen. I'm glad I did my research on insurance companies before choosing one but I can tell you 100% to choose Healthy Paws!
Insurer: Healthy Paws
By: Natalie
Terrific Service So Far!
I'm very pleased with Nationwide since signing up just a few months ago. Claims have been handled promptly and with no problem. Wonderful to have this extra layer of protection and assurance for my beloved dog. Thanks much.
Insurer: Nationwide
By: Steven