Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Nationwide is great!
I am so happy that my job offers Nationwide. From getting the quote to answering questions to payment is a breeze.
Insurer: Nationwide
By: Shawn
Great Service
The claims I have submitted have been handled professionally and quickly. I would recommend this company to anyone looking for great pet insurance.
Insurer: Nationwide
By: Paula
Love you guys
Love that I can have the Peace of Mind knowing that they will take care of me from start to finish never had a single problem with them love you guys
Insurer: Nationwide
By: Phanessa
Easy to make a claim, Fast responses- excellent service
Easy to make a claim, Fast responses- excellent service
Insurer: Nationwide
By: Harry
Greatest pet insurance!
Greatest pet insurance. Great customer service.
Insurer: Nationwide
By: Eva
Very prompt
Filing a claim with Pet's Best couldn't be easier. I was able to do it all online. The response time from Pet's Best was very prompt. I am very pleased.
Insurer: Pets Best
By: Karen
Simple claim process
The claims process is very simple, I snap a photo of the vet bill and upload to my Pets Best account. My claims are processed quickly, within one week and I receive emails stating each step of processing the claim is in, from submission to payment processed.
Insurer: Pets Best
By: Karen
Professional help
My claim was processed March 1, 2019 and the check was sent March 2, 2019. But as of today, March 11, 2019, I have not received my reimbursement check. I called your customer service and they were very professional and helpful. They said the check was sent out 3/2/19. Usually, you process and send the check promptly. But not this time. Your customer representative told me that I should call 3/21/19 if I have not yet received the check by then. I will follow up on 3/21/19. What happened this time around?
Insurer: Pets Best
By: Barbara