Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Decision Ever to Get Pet Insurance
Nationwide was the best choice in all the the companies to choose from for pet insurance. It has been so easy start to finish to provide great healthcare for my little guy. Customer service is phenomenal and it is so incredibly easy to submit a claim and am reimbursed in a reasonable amount of time. EOB's are well written and easy to understand. I have a very healthy dog thanks to Nationwide wide variety of coverage options. Wellness is a great addition to have on my dogs plan.
Insurer: Nationwide
By: Linea
TruPanion paid on the spot. When I took my dog in for ab emergency.
My dog had a sharpei fever at 12 midnight. I took her to a 24hr vet hospital. I was told by the doctor that she had a fever of 105.4, my wife and I were freaking out and thinking the worst. Before taking her in to the vet, I called trupanion to start a claim. They picked up and immediately sent me a claim number through email. When I got to the hospital I gave them the claim number and they did the rest. My dog was given an ivy and a couple of meds, wer were happy to hear she would be ok. The vet handed me the bill and trupanion had paid 90% if it already. I'm very happy with the prompt response and how reliable they can be. I live my dog and will do anything for her. Thank you Trupanion.
Insurer: Trupanion
By: ABEL
No added stress, during a stressful event
When Sassy had to go to the vet, it was only the second time we had to take her in unexpectedly. So we were stressed to say the least. When it was all said and done we had somewhat of a hefty vet bill. We sent in our itemized receipt, and I don't believe it was longer than two weeks when our reimbursement was deposited electronically into our account. Nationwide has always been easy to deal with, and very professional during our most stressful times. We're so grateful to them and their insurance plans.
Insurer: Nationwide
By: Jessica
AMAZING COMPANY/REMARKABLE COVERAGE
Our decision to invest in a Nationwide policy soon after our puppy's arrival was perhaps the best decision we've ever made! We considered this option at our initial vet visit only after a seasoned tech suggested: " If you don't have health insurance, get it! Nationwide is the best. " We could not be more grateful, and frankly, even surprised by the last 18 months of generous, supportive, and hassle-free coverage. "Murphy" is perfect in every way, however he has had a myriad of chronic and serious health issues which would have been a significant financial hardship had it not been for Nationwide. We are so grateful to have Nationwide on our side! Patty and Bob McDonough
Insurer: Nationwide
By: Patrica
Trupanion..the best decision I ever made for my dogs and my pocket.
You think nothing will happen to your pets. Well after I spent $12,000 I finally woke up. I was just a little late. Pets are part of the family and when they end up at the vet it can be costly. I happen to have a brother and sister. Consequently what happened to one eventually happened to the other. I couldn’t have picked a better pet insurance than Trupanion. They are easy to work with and their payment process is very easy. They respond immediately and answer questions.
Insurer: Trupanion Canada
By: Debbie
Customer Service
Nationwide is wonderful. So glad I have it for my little girl. It helps so much. Customer service is the best.
Insurer: Nationwide
By: Mary
One of the best purchases we ever made
We insured our puppy the day we brought him home. We figured we would not need insurance hopefully, but piece of mind is everything. Well, you never know. We actually did have a need and the service and speed of reimbursement is absolutely great! We are completely pleased and will highly recommend Embrace to all of our many pet loving friends. Thank you Embrace! We cannot emphasize enough how important it is to be able to provide necessary care without fear of the monetary stress. Pet people, always insure your furry friends.
Insurer: Embrace
By: Pat
Thankful for Pets Best!
I am very thankful for Pets Best! The process sometimes takes a little longer than the estimated timeframe, but that is all. Very thankful for you all helping me take care of my little man !
Insurer: Pets Best
By: Tracey