Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
Other Categories
Recommend Pets Best.
I've been with Pets Best for 11 years through 3 dogs. I've always had a positive interaction and have recommended your company to many friends and family.
Insurer: Pets Best
By: Shirley
Very satisfied.
I am very satisfied with the professionalism, response time, ease of claim filing and communication that I receive from Pats Best insurance. I am happy I chose them to insure my beloved dog and cat. Thank you!!
Insurer: Pets Best
By: Lori
Overall a great experience.
In comparison to other pet health insurance, I found Pets Best to have above average coverage, but what has kept my business is the ease of use with their website and their customer service. I just submitted my first claims for my dogs, and I had it done in less than 10 minutes, and although they said it might take a few days to hear back on processing, I had a response within a day. The EOB is very clear and easy to understand. Overall just a great experience and one that I just recommended to my daughter and grand puppy.
Insurer: Pets Best
By: Stephanie
Wish our insurance was as easy to use as Pets Best.
I've always had nothing but great things to say about Pet's Best. Having it seems like a no brainer, and the people I've talked to who have it love it just as much. I was explaining the claims process at my job(I work in healthcare) and my colleagues and I joked that we wish our own types of insurances were as great and easy to use as Pet's Best.
Insurer: Pets Best
By: Josh
Pets Best delivered on their promise.
My beloved dog of 9 yrs. suddenly became sick. I took him to an emergency vet clinic and to my shock received the worse possible news. Apparently he had been sick for a while but was always so happy and loving that he never showed any signs of being ill. I had to make a heart-breaking decision to put my best friend to rest. In the middle of the shock and heartache we just faced losing our loved one, the last thing on my mind was having to deal with the financial side. I submitted my claim to Pets Best and they handled processing my claim with no issues. They were very courteous to send email notifications on where they were in the process and when claim was paid out. I never called Pets Best to cancel my policy, but in the process they took the initiative to cancel my policy and refund payment that was made after the passing of my pet. I of course would rather still have my pet with me today, but Pets Best really made the process easy and delivered on their promise. I will definitely use their services in the future!
Insurer: Pets Best
By: Priscilla
Impressed with fast processing time.
The process was very simple. My vet is very knowledgeable regarding claims. I was impressed by how fast my claims were processed. Thank you Pets Best
Insurer: Pets Best
By: Stephen
You all are fantastic.
You all are fantastic. On-line claims submission are fast, super easy and your reviews of the entire bill are always very thorough and fair. We appreciate having you all as our pet care partner!!! Keep up the great work!!
Insurer: Pets Best
By: Roberto
Would recommend Pets Best to anyone.
My dog ate something around our apartment complex the other day. He was super sick looking and I couldn't figure out what was wrong with him. He looked like he was dizzy and off balance. I took him to the near by ER Vet. They ended up diagnosing him with Marijuana Intoxication although his toxicity test came back negative. Either way , they gave him the standard treatment for it. The vet kept insisting that he probably ate some weed around the house or something and kept asking if we were sure he didn't get like a joint and eat it . We don't smoke ! I was pretty upset about that. I was worried that Pets' Best would deny the claim thinking that we got our dog high . All in all it was a smooth and easy process getting my claim handled and whatever question I had they answered in a timely manner. Would recommend this to anyone with any kind of pet.
Insurer: Pets Best
By: Barbara
Pets Best helps me understand.
If I didn't understand something you helped me and sent me the forms I needed. Thank you
Insurer: Pets Best
By: Victoria
Great customer service.
My experience with Trupanion In the several years I have got in touch with Customer Service has been very Good. All my questions have been explained and answered, and the staff is very professional and patient with the customer.
Insurer: Trupanion
By: Milded