Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Thankful for Pets Best!
I am very thankful for Pets Best! The process sometimes takes a little longer than the estimated timeframe, but that is all. Very thankful for you all helping me take care of my little man !
Insurer: Pets Best
By: Tracey
Really impressed
I was really impressed with your service and communication. I would recommend you company to anyone.
Insurer: Pets Best
By: Ken
Satisfied
Completely satisfied with everything!
Insurer: Pets Best
By: Lyndall
Completely satisfied
I was completely satisfied with your process. I'm in the insurance business so I am more aware of the process. I've let my veterinarian's office know how satisfied I am with your company.
Insurer: Pets Best
By: Jayne
Trupanion should be the model for all insurance companies
If human insurance companies were this easy to deal with and compassionate, we would all live healthier happier lives.
Insurer: Trupanion
By: Pam
NOT a Smooth Transition from PC Pet Insurance
We were sadly transferred from PC Pet Insurance to Pets Plus Us and there's a huge difference between the two. My vet has sent a number of claims over the past few months, but I've only heard back from Pets Plus Us 3 times. However, the biggest issue for me is that there is no way to access your account online. I don't mind if reimbursements take some time, but in 2019, I'd expect to be able to see my claims and reimbursements online. Disappointed and shopping for a different insurance company :( ...
Insurer: Pets Plus Us
By: Linda
Overall ok but claims process can be difficult if additional documentation is required
My experience with Nationwide has been mixed. WIth my prior cat, I had to provide alot of addiitonal documentation and claims were still rejected. The annual caps for coverage when a pet has a chronic illness made no sense to me. For example, my cat had congestive heart failure, and after basically one or two follow-up appointments, the insurance was capped out for any additional xrays or even her medication. The coverage for continued care needs is poor, given the premiums paid. The coverage is fine for one-time medical needs or annual maintenance exams.
Insurer: Nationwide
By: Elizabeth
Abhorrent
My 16 year old champion died in 2018. I could barely talk about it for months. I realized that in my sorrow I hadn't notified Nationwide. I was asked to send info as to his euthanasia. I did, then kept getting billed through my work for coverage. Again I called and the agent said I would get back the payments that had been deducted from my wages. No response in 2nd month, so I,called again having to relive Cobys death. This agent explained that I OWED money and I would not be getting monthly payments back. I can guarantee this true story will NOT get published. An abhorrent experience.
Insurer: Nationwide
By: Karen
Most comprehensive I've found yet.
I have used Nationwide for both pets and vehicles. The claim process for my pets has been quick and easily understood. I have greatly appreciated this company over the years.
Insurer: Nationwide
By: Marva
peace of mind for my fur baby
Trupanion has far exceeded my expectations. The process of being refunded could not be easier. They don't question my veterinarian's care decisions and allow her to provide the best care for my fur baby. If only human health insurance was this comprehensive, easy and caring. Thank you Trupanion!
Insurer: Trupanion
By: trish