Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Warm and courteous
Every time I have ever called or emailed Trupanion, I have always been treated in a warm, courteous and friendly manner. Everyone is professional and Trupanion goes the extra mile for their clients.
Insurer: Trupanion
By: Caren
Have always been very satisfied
Have always been very satisfied with the service & would recommend Trupanion to anyone interested in pet insurance.
Insurer: Trupanion
By: Carol
Love this company.
Love this company. I feel like they really care about my dog and always available to answer any question I have.
Insurer: Trupanion
By: Isabella
Very happy with Pets Best.
My pet has an issue with a-typical seizures. He is on meds and sees his vet neurologist for monitoring and blood work. I am completely satisfied with the way my claims are handled and they are always in a very timely manner. I have 3 pets all insured by Pets Best and I recommend this company to anyone I know that has pets. I am very, very happy with them!
Insurer: Pets Best
By: Nadine
Appreciate the simple and quick claims process.
I appreciate the ease of filing a claim and the rapid response. Also the reimbursement came very quickly too!
Insurer: Pets Best
By: Shannon
Thorough and prompt service.
I have been very happy with the service. Always thorough and prompt.
Insurer: Pets Best
By: Lois
Quick efficient response time.
Quick efficient response time with clear explanations.
Insurer: Pets Best
By: Vera
Very easy to submit and understand claims.
Had to take my puppy in for vaccines and check-up. Turned in the invoice they emailed me to Pets Best and received notification within 2 days. Very easy to submit and completely understood what was paid!
Insurer: Pets Best
By: Mary