Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Overall excellent experience with only small hiccups
Overall we are pleased with our experience and the coverage. its a relief knowing that we have coverage in the event something truly catastrophic were to happen. My only complaint would be the claims administration process. On three occasions, the claims processors have stated that my claims were not accompanied by a receipt. When i go back and review the email where i submitted the claim, all 3 had perfectly legible copies of the vet bill attached. All this does is take up extensive time on my part to re-research which claim is being referred to and re-submit and it feels like an attempt by progressive to get out of paying anything.
Insurer: Nationwide
By: Greg
Nationwide is the best coverage I've ever had for my pet! Thank you Nationwide!
I've never experienced such good response from any company before - so easy and so efficient. Thank you Nationwide for having such great pet insurance coverage.
Insurer: Nationwide
By: Natalia
Good Coverage and Support - Slow Claim Processing
The coverage provided is good, and customer service is excellent. However, the processing time on claims (even those that are submitted electronically) is extremely slow - some of my claims have taken over 1 month to be processed and reimbursed.
Insurer: Nationwide
By: Stephanie
Nationwide is the best!
I am so pleased with Nationwide. They are very prompt in processing claims I submit. They also have a user-friendly website. I would certainly recommend them to any pet parent. Thank you Nationwide.
Insurer: Nationwide
By: Helen
Wonderful & Grateful
The ASPCA Insurance Company was prompt and attentive when our pet was in need. We thought the finances would be a huge burden when an unexpected illness came about but they're help was wonderful!
Insurer: ASPCA
By: Marissa
I love Healthy Paws
I am so happy with my choice of Pet Insurers. Healthy Paws has been super easy to work with, they pay out claims very quickly without any back and forth. You simply take maybe 1 minute (?) submit your claim on line, answer a couple of questions, hit send, and done. When you need to speak with someone the people you speak with are friendly, knowledgeable and helpful. I also love that they have a foundation associated with them and give back. I highly recommend them to anyone who will listen.
Insurer: Healthy Paws
By: Judy
Sadie is doing great
Good Day, my dog Sadie is doing great I would recommend your compay for pet insurace it is easy to fill out the claim form and also your company have a great turn around on the claims that I summited.
Insurer: Nationwide
By: Donna
Insurance has been worth the cost so far. Customer service staff have been great.
Customer service staff have been great.
Insurer: ASPCA
By: Steve
My dog Lola is in Good Hands - PetBest have been excellent
I am very pleased with the service that PetBest have given to my dog Lola after her eye surgery. I was reimbursed as expected from the expenses we had with our dog. I had to submit an appeal because there were some information missing from my claim but at the end I had a very good impression on how everything was handled with courtesy and understanding. I am planning to get another dog soon and will enroll her in the insurance as soon as I get her. I am also recommending PetBest to my sister that recently got a puppy.
Insurer: Pets Best
By: Ana
LOVE ASPCA pet insurance!
I've had ASPCA pet insurance for several years. We LOVE pets so much that if they get sick, there's never a thought of putting them down. If they are not terminally suffering... we try to fix them. That's why ASPCA is so vital for us to have, and when we are going through healthy times I know that a portion of my monthly payment goes to help other suffering and abused animals. I feel very good about that! I don't think any other pet insurance company donates hundreds of thousands, even millions, to organizations like the ASPCA. I FEEL GREAT supporting them as well as getting health insurance for my pets. It's a win/win! Plus the website and whole process is sooooo easy!
Insurer: ASPCA
By: Suzanne