Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Don't opt for this carrier
Quite possibly the worst insurance coverage for your pet as faulty claims are sold and customer service is not helpful. I'm basically just paying you and that's about it. Very MINIMAL money is reimbursed to me and it's literally just a headache working with Nationwide. The ONLY person who has even shown care or been helpful is Nancy E. Lowe. Otherwise your advocacy team is horrible as is everyone else I have dealt with. I have been so unhappy that I have filed a claim with the NJ Dept of State on my behalf. I honestly feel using Nationwide has been a huge waste of my money and I regret opting for you as a carrier. My vet even warned me against doing so, and I should have listened.
Insurer: Nationwide
By: Ann
It is a pleasure working with Nationwide as their knowledge, ease of use, and customer service are amazing!
I am thankful that I decided to purchase a policy with Nationwide. The staff is friendly, knowledgeable, and easy to reach. The processing of a claim is also simple and efficient. The care has not been lost in the business. Thank you!
Insurer: Nationwide
By: Andrea
You guys are the absolute best.
You guys are the best. Filing a claim is always a breeze. You guys are always really speedy about getting payment back. And you are always very fair in reimbursement. I don't recommend anything as much as I recommend you guys. My dog is my everything, and I really appreciate how much care you put into your services.
Insurer: Nationwide
By: Samantha
Excellant response time and so easy to file a clam
Nationwide just makes this all so easy. So thrilled with the service and am glad I purchased it.
Insurer: Nationwide
By: Heidi
Comprehensive pet care
I almost always recommend Nationwide as a pet insurance due to the comprehensive policy including well visits which is my favorite. The easy way I can do and get payment for my claims is excellent although I wish it could be faster. I really appreciate the customer service but they’re so good I have maybe only called and contacted once.
Insurer: Nationwide
By: Jessica
Excellent Pet Insurance!
Our pet has had to make some visits to the vet over the past year, and submitting claims has been so simple. Nationwide pet insurance has processed them efficiently and quickly, in my opinion. It takes a lot of the stress away.
Insurer: Nationwide
By: Francine
Very good pet insurance
Trupanion really never disappoints. They have always paid out at least a portion of our claims when an illness was unexpected. Sometimes they even pay a lot more than expected, which is always nice. While they do not pay for annual visits and checkups, they do pay when it matters, which is when you are not prepared to dish out hundreds of bucks. Really great company and really great customer service.
Insurer: Trupanion
By: Jennie
We Love Embrace
Been a client for several years and each claim has been speedily processed and refunds posted to my bank account in just a couple of days. Would highly recommend Embrace for any pet owner
Insurer: Embrace
By: Michelle
Excellent service
I've had Nationwide Pet Insurance for two dogs at different times since 2004. I've never had issue with being reimbursed and the customer service has always been excellent.
Insurer: Nationwide
By: Laure
Great process
My claims were unfortunately for cancer treatments for my dog. My only gripe is that the max is $7,000 & that never tests. I've paid way more into the insurance then that & would have like the coverage to be more. Great process though, customer service as well. Really no complaints about any of that.
Insurer: Pets Best
By: Jon