Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent service
I would like to thank Nationwide for the excellent service. Submitting claims is very easy. It is such a relieving feeling knowing my Barnabas is covered medically.
Insurer: Nationwide
By: Frank
Best decision I’ve made regarding my dog
I’ve worked with other insurance companies in the past and they were a waste of time and money. My dog was a real sick pupper so there was a lot of vet visits and money spent. They wouldn’t give me the time and fought every claim. ASPCA has been the exact opposite. Incredible customer service. Willing to answer every question no matter how small and happy to help on top of it. When my Lily had her second ACL surgery they were there for us on reimbursements, called to check up on her recovery and covered physical therapy. The weight off my shoulders this second time around was immeasurable. I reconmend this pet insurance to every friend I have with pets and even people on the street I run into walking Lily.
Insurer: ASPCA
By: Shannon
Claims processed quickly, accurately, and no suprises
We have been with Nationwide Pet Insurance for a few months now. With a new puppy, there have been the normally planned and unexpected visits to the vet and animal hospital. Each claim has been processed within the expected time frame, accurate, and I haven't been surprised by what was and what wasn't covered. The EOBs have been very good describing what was covered and what was not based on the policy scope. I wish my own health insurance provider worked this effectively. I hope Nationwide Pet Insurance continues to exceed my expectations.
Insurer: Nationwide
By: STEVEN
Excellent no hassle service!
I’ve had nothing but great service from Nationwide Pet Insurance. We unfortunately have several claims we’ve had to file but Nationwide has made these times so easy and hassle free for us while we were caring for our pet.
Insurer: Nationwide
By: Jessica
Best Pet Insurance!
I'm so glad my company offers Pet Insurance. Nationwide need to partner with every big company out there, you made me feel at ease every time I bring my baby to her doctor appt. With your friendly website for claims it just makes everything so much more better.
Insurer: Nationwide
By: Edna
Thank god for pet insurance!!!
Considering I was contemplating less then one (1) week before this emergency happened to cancel my policy...I’m thrilled I didn’t!!! My beagle boy has better insurance then me! The whole process, customer service, claim, summiting of the claim and the turnaround time was exceptional.
Insurer: Nationwide
By: Carla
Easy Peasy
Submitting our claim was simple. I’m very happy with the service we have received & our puppies are only 10 months old, so we have lots of puppy years ahead!
Insurer: Nationwide
By: Melissa
Poor customer service
I have 2 golden retrievers and pay good money for the best pet insurance including the wellness plan. In my 7 years with Nationwide I haven't taken advantage of the dental cleaning. I recently took my dogs in for an exam to check out their teeth. 1 dog has 2 chipped teeth and the other is fine and just needs a cleaning. The estimate is between $400-$600 for each dog. I called Nationwide to ask about what is covered and was not helped at all as they won't even look at the estimate. I am not going to pay over $1,000 for 2 dogs to get their teeth clean and/or extracted if i'm not getting reimbursed for at least part of it. Currently looking into other pet ins companies that will provide better customer service and actually respond to emails.
Insurer: Nationwide
By: Kari
Waiting waiting
It took forever for me to get reimbursed. I’m taking months. A lot of back and forth calls between vet and the company.
Insurer: Nationwide
By: Sara
Completely a waste of money
I submitted several claims for my dog's torn ACL ( all the same injury) for cold laser therapy treatment and finally received their decision laiming it was aporoved; however they claim that the deductible was equal to or less than in the policy. So they wouldn't reimburse me anything. It was the same injury that was treated. I paid for this insurance fir over 2 year's and I discovered they offer no benefits worth my time or money. I put my cats on a different insursnce company and am quite pleased with them and was reimbursed several thousand dollars and they have much better coverage than Trupanion has. My recommendation is, don't consider this company for your pet's insurance, they're liers and crooks.
Insurer: Trupanion Canada
By: Lori