Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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You guys have always been great to work with
Great rates, customer service and ease on submitting claims
Insurer: Nationwide
By: Sandra
Thankful for Nationwide's assistance in paying for my claim.
This was my first time submitting a claim for one of my pets. I didnt' know what to expect for reimbursement and honestly didn't have high expectations of getting anything back. Imagine my surprise to receive full reimbursement minus my deductible!! Sooo thankful to Nationwide! Now I don't have to worry about the vet bill and can concentrate on getting my Sam back to 100%.
Insurer: Nationwide
By: Kristen
Great service overall
Overall the claim process was easy. I did have a claim rejected stating it could not be easily read, though I did a screen shot of the actual invoice from the clinic, which was the same thing that had been submitted previously without issue. I did not like that I didn't get any response that the resubmitted version was acceptable so had to wait another month to see if it would go through. This was not a huge issue since it was a small bill, but I imagine I would have been more frustrated if it was a larger claim and I had to wait 2+ months to get reimbursement. I do find the claim process cumbersome on the Vitus Vet app. I also cannot select my vet clinic in the patient information section because it is not within the designated radius of my home. it does not allow me to choose any other way.
Insurer: Nationwide
By: Jessica
My claims ate handled quickly and easily.
Very happy with my service. Easy to file claims and am able to check on the status of my claims.
Insurer: Nationwide
By: Kate
Excellent experience all around
Both of our dogs have been insured by Nationwide for nearly 8 years and interactions have always been excellent. The coverage is comprehensive, almost every vet visit is totally or close to totally covered, the claim process is simple and we have never had a single issue with the reimbursements. It’s a pleasure to deal with their representatives on the phone or web, and our claims are always processed quickly and fairly. From now on, all our dogs will have Nationwide policies from Day One!
Insurer: Nationwide
By: Kurt
Excellent customer service !
Nationwide has provided my pup with the best care. Claims are paid in a timely manner and with no questions. Thank you Nationwide!
Insurer: Nationwide
By: Susan
YOU GUYS ARE THE BEST--THANK YOU!
I previously had Embrace pet insurance and while they were great and had SUPERB customer service, your insurance is wildly better in terms of coverage. I could not afford to give my baby the best healthcare possible if it weren't for Nationwide pet insurance, so THANK YOU for keeping my baby healthy and keeping me from being homeless!
Insurer: Nationwide
By: Kaylee
Outstanding Care and Service!
Overall, having pet insurance provides ease of mind whenever our two pups have to see the veterinarian. This insurer makes filing claims and receiving refunds easy and convenient.
Insurer: Nationwide
By: M.
Your Customer Service Rocks!!
My insurance claims are easy to complete and send, and Nationwide provides speedy and great service!
Insurer: Nationwide
By: Marilyn
One of the best investments we've made
Nationwide has been very easy to work with.
Insurer: Nationwide
By: Beth