Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Left hanging in the wind now that I have an elderly dog.
I've been a client for the last 6 years and very happy with my pet insurance until recently. My last claim on December 20th took about 2 months to be paid out on. I know it was partly my fault - I was notified that my claim was illegible, so when I resubmitted, it gets kicked back to the "wait 30 days until you even look at it" pile. Then it got kicked back again because I didn't put a diagnosis on it. So I'm back to waiting 30 more days until you even look at it! Then come to find out, because heart murmurs are common in the breed of my dog, you'll only pay out $275 per year on this condition. I've been paying monthly premiums for 6 years knowing that one day my pet will become elderly and need a little more help medically than a young pup. My claims previously have been pretty routine. Now that he needs a little more help - daily medication for his heart murmur, I definitely feel like I'm left hanging in the wind by my pet insurance. I know I probably can't switch pet insurance very cost effectively now that I have a 9 1/2 year old dog, but with my next dog, I will probably look into other companies.
Insurer: Nationwide
By: Nancy
It is a comfort to know my pet is covered with this insurance
I have been very happy with the customer service and the coverage of my policy
Insurer: Nationwide
By: Linda
Claims are so easy, they almost fill out themselves!
The claims are so easy to submit. I appreciate how easy it is to print out the form, attach the documents, and fax it in. I can do this at work in under 5 minutes! Customer service has always been so helpful.
Insurer: Nationwide
By: Alexandria
Highly Satisfied, Good Customer Service
I have been with Nationwide for over a year now and have submitted two claims. Both were processed within a reasonable amount of time. So far so good.
Insurer: Nationwide
By: Kathy
DONT LEAVE HOME WITHOUT IT
Great coverage. Excellent claim service. Knowledgeable representatives. Fair price.
Insurer: Embrace
By: Buck
Fantastic!!
Thanks so much Trupanion!! Our new puppy needed an unexpected operation. Trupanion saves us literally thousands of dollars. We’ve been able to focus totally on our puppy without worrying about a huge financial burden. Trupanion was so great in helping us through a very tough time!!
Insurer: Trupanion
By: Randy
Nationwide Pet Insurance is awesome!!!
Best thing I have done is to get Nationwide Pet insurance for my furry baby. Had other coverage with different carrier had bad experience but Nationwide is awesome!
Insurer: Nationwide
By: Susan
So easy to file and before i knew it the reimbursement was in my hands!
My first time filing a claim, did it all online and by fax. So super easy for a nontechnical dog mom like me. Before I knew it I had an email outling the results and then a check was in my mailbox!!
Insurer: Nationwide
By: Amy
Great Service
Outstanding, caring service. Quick response to claims. f3PN
Insurer: Embrace
By: Eric
Feedback of Insurance
Nationwide has been very helpful with my dog, she had developed some issues over the years and am so grateful for the coverage. Thanks for checking up on her too.
Insurer: Nationwide
By: Christine