Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fantastic service
There is nothing that beats the peace of mind that comes with knowing that your pet is covered. Nationwide has provided fantastic service from enrollment to claims. The vet helpline is a wonderful service as well.
Insurer: Nationwide
By: Courtney
we appreciate Nationwide Pet Insurance
It is so very easy to make a claim and so very helpful to get our refunds with Nationwide.
Insurer: Nationwide
By: barbara
So thankful we had Insurance for Ni!
I wasn't sure about getting insurance on our young dog. Decided to do so for 2019 and so thankful I did! As puppies do, he ended up getting into something that required surgery and several appointments. He's doing much better now! Nationwide Pet Insurance was fabulous! I've already been reimbursed for my claims and everything was explained well. Took the stress out of the situation by knowing insurance covered so much of the cost.
Insurer: Nationwide
By: Debbie
Prompt and Detailed Information
I always get excellent turn around time on vet visits and the whole claim process. Great job!
Insurer: Nationwide
By: Paul
Reasonable turn aroun
I appreciate the coverage provided by Nationwide....the only frustration I have had is in processing communication for claims. While the time is a little long, I understand the 30 days. But there is a frequent lack of information through that 30-day process and finding information is difficult. More clear communication on where claims stand and what is happening would be helpful. Right now, if the claim is rejected...I won't know until the end of the 30 days.
Insurer: Nationwide
By: Cami
Fantastic
I find filing claims to be an easy process and I've never had any problems. This is the best company I've ever used.
Insurer: Nationwide
By: Suzanne
Buying Healthy Paws Pet Insurance is the smartest thing I have done.
My dog, Grimm has had two Mast Cell Tumors removed and most recently a mystery illness that caused anemia. All this within the last 15 months! Healthy Paws has covered 90% of the costs after my deductible allowing me to make decisions on procedures and testing without the stress of worrying about finances. I can't imagine going through these illnesses with my pet without Healthy Paws! The claim process is super easy and quick. I highly recommend Healthy Paws Pet Insurance!
Insurer: Healthy Paws
By: Michelle
Amazing service
I have a dog with a lot of health issues and this has been a lifesaver. Submitting claims is easy and the money comes back really quickly. I highly recommend.
Insurer: Nationwide
By: Caitlin