Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Pets Best is informative.
My latest claim was only for refills of prescriptions for an ongoing medical condition. I received a notice that Pets Best was notifying my vet for additional information. I appreciated this information and my reimbursement followed shortly after.
Insurer: Pets Best
By: Gayla
A pleasure to deal with
As always, a pleasure to deal with and very informative. Never feel rushed when I have a million and one questions.
Insurer: Trupanion
By: Clarissa
Have always received great service.
Have always received great service. Customer since 2013.
Insurer: Trupanion
By: Sheila
Customer service was great
Lili was great to talk to. I'm hopeful I can understand how Griffins coverage works to get what he needs for his allergies...
Insurer: Trupanion
By: Kendra
Everything was easy and smooth.
Everything was easy and smooth. My only complaint might be that it took longer than usual for the processing.
Insurer: Pets Best
By: Theo
very quick and easy process.
very quick and easy process. much appreciated!
Insurer: Pets Best
By: Cris
Pets Best is quick with reimbursement.
We never have to wait for reimbursement from Pet's Best. They're always right on it. So glad we insured our Pups with them when they were babies. Thank you Pet's Best.
Insurer: Pets Best
By: Carol
Love the ease of filing claims.
I am so glad to have this insurance for the Bear. I love the ease of filing claims and the peace of mind this gives me.
Insurer: Pets Best
By: Margaret
Great customer service
I received great customer service. All my questions were answered and then they went the extra mile to make sure I could access information on the website...and reminded me that There was always someone available to help.
Insurer: Trupanion
By: Crystal