Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Grateful
My Bulldog’s first 18 months were tough and I would have had to give her up if I hadn’t signed up with Nationwide. They’ve been right there through it all, verifying claims, and then paying. Much better than human insurance thank goodness.
Insurer: Nationwide
By: Jennifer
Mia is awesome!
I have spoken previously with many agents which do not represent well the insurance. I’m not a person to write reviews but today I had the pleasure of speaking with Mia which was very polite, knowledgeable about the insurance, answered my questions, really represented Nationwide well!
Insurer: Nationwide
By: Miriam
Worst pet insurance ever, deny, deny, deny, no matter what, don't give any payouts to our consumers, joke insurance!!!!!!!!!!!!!
You said rates will remain the same. Why don't you tell the truth? Like the rest of us do. My doctors rates have gone up $10.00 in the past ten years, why do you increase my rate $100%!!!!!!!!!!!!!! Bunch of baloney. Finally you people have decided to pay for my dogs furuncle medicine (not for the doctors treatment of it.) We'll see if you keep up this disbursement or find another excuse to not pay. You couldn't pay for my dogs fractured tooth, DENY. All the money I've invested in your "insurance" has only rendered me unable to find proper insurance for my dog. I am a dog walker and will never recommend your insurance, I will be sure to inform people just how you don't pay out. What was the problem with her fractured tooth bloodwork, surgery etc? This has nothing to do with insurance, it's a payment plan in your favor. Your people told me once to investigate what the doctor wrote in his notes. isn't that your job? Call the vet yourself. Alexis B. said on November 22/2018 that she would reach out to me after she followed up with the claims team November 23. Wow, that was a good follow-up.............. I Got Nothing for this follow-up. Joanne Lujan, one very unhappy customer.
Insurer: Trupanion Canada
By: Joanne
Awesome as always!!!!
Awesome as always!!!! Called about my referrals and my claim. Polite, knowledgeable, and very informative. Resolved in just minutes!!!! Thanks!
Insurer: Pets Best
By: Jacqueline
Great company
I am well versed in the process of what is covered and what is not. That makes my expectations exactly what they should be. I really appreciate the constant contact from Pet's Best. Great Company in my opinion. Wonderful representatives.
Insurer: Pets Best
By: Lorna
Brice was great!
Brice, whom I spoke to, was so polite, patient and very knowledgeable. I appreciate all his help.
Insurer: PetPartners
By: Tiffany
Very pleasant staff
Adam was very pleasant to deal with during our phone conversation. Polite, caring and eager to help!
Insurer: AKC
By: Helene