Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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There is no better pet insurance
I did a lot of research about a decade ago and Trupanion came out the best in all categories. Theyve never let me down. One main reason is their empathetic staff. They truly love animals and thru the death of my beloved Maine Coon Samantha they were there for me with condolences. And they genuinely understood my grief.
Insurer: Trupanion
By: Naomi
I am very happy to have my dogs insured with Pets Best.
My dog Lola had eye surgery for a mass that showed up on her left eye. She had surgery after the treatment the specialist put her didn't work. The surgery was a success and Lola's eye was saved. I submitted all the paper to Pets Best and it took longer than I expected because they request some more info from the surgeon. After a few months I received several payments including for expenses from the cardiologist that gave the ok for the surgery. I am very pleased with the outcome. the reimbursement I got was as expected. there were a few procedures not covered like dental, but I wasn't expecting this to be covered. the explanation for the deductible and percentage that was not covered was very clear. Overall I am very happy to have not only my dog Lola but also my other dog Tinylu under Pets Best insure. I will recommend this insurance with others. in fact my sister has a new puppy and she will insured that puppy with Pets Best following my recommendation.
Insurer: Pets Best
By: Ana
So happy we have this policy.
Yearly wellness check good coverage great service. So happy we have this policy on our dog. Takes a lot of worry off our minds knowing we can afford the best care for our pet.
Insurer: Pets Best
By: Alice
I like Trupanion
I like Trupanion because it's the company I'm with, I'll always suggest it to friends but I don't know what rates and coverage other providers offer. Customer service is always on point though, I've enjoyed every call I've ever made!
Insurer: Trupanion
By: Martina
Customer service
This level of customer service is rarely proffered.
Insurer: Trupanion
By: Celia
Knowledgeable agent
Knowledgeable agent who resolved my query promptly. Trupanion offers flexibility in choosing premium and deductible any time during policy coverage. Trupanion is prompt in processing all my claims and informs me readily on additional information regarding my claims.
Insurer: Trupanion
By: Anna
We are very happy with Nationwide
We have had other Pet Insurances and are now very happy with Nationwide.
Insurer: Nationwide
By: donna
Nationwide pet insurance is always there when I need them.....
Anytime that my pet needs to see a vet and I submit a claim it is always proceesed in a quick and timely manner. I am very pleased with the coverage
Insurer: Nationwide
By: Ron
Nationwide Pet Insurance is a blessing
We are so thankful that from day 1 we signed up for Nationwide Pet Insurance. It has been very easy to work with them and the ability to call for advice is wonderful. The process for payment has been very easy and quick reimbursement. Thank you for caring about our furry little girl <3
Insurer: Nationwide
By: Maryjane
Absolutly amazing company
This company is so thorough. They are supportive, kind, caring, and genuinely interested in the welfare of animals. I cant say enough good, about Healthy Paws. I'm so glad that I have a company which feels like family, looking out the best interest of my kiddos ( dogs ). I highly recommend Healthy Paws pet insurance to anyone with a Cat or Dog.
Insurer: Healthy Paws
By: DogMom4