Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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You need what?
Bought this insurance for my 3 dogs, always paid on time and in full, first claim for wellness they required medical records from the past as they were rescue dogs, jumped through hoops contacting vets in Texas and Tennessee to get them what they needed, second year well check and they refused to pay on one of the dogs said we needed his medical records again... Claim was for nothing but a well check and they said he had an illness and needed proof that it wasn't a pre existing condition, and when records didn't show anything they refused to pay the claim.
Insurer: Embrace
By: David
Brandy & Roclks
Miss Brandy cheerfully swallowed a fairly large rock. This was caught quickly. Surgery was successful at Purdue Small Animal Hospital. My girl is doing well. Thanks to Brandy’s insurance my only worry was her recovery not the cost of the operation. Thanks, Nationwide!
Insurer: Nationwide
By: Joanne
Quick and Easy
Claims process was quick and easy. Very helpful customer service.
Insurer: Nationwide
By: John
The very best insurance
We have had your insurance for about 4 years and couldn't be happier with them they pay back in about 3 weeks after receiving the claim we recommend you to everyone you are so easy to deal with keep up the great work
Insurer: Nationwide
By: Dwight
A Reason to "smile" after Dental Surgery
My cat recently underwent dental surgery - his first procedure since his adoption a few years ago. Since I was very unfamiliar with the process, I depended on both the Vet's office staff as well as Nationwide customer service representatives to guide me through the process and answer my questions. The customer service I received at Nationwide was excellent. Prior to the surgery, I called to ask about the claim process and Rhonda was incredibly helpful. She talked me through the details of my current plan and even sent me followup information about the other options in case I wanted to change my plan in the future. After the surgery, I received a confirmation that my claim had been received. I had heard from other pet-owners that insurance doesn't always have great coverage for dentals, so I was quite surprised when I saw that Nationwide covered nearly the entire cost of the procedure (aside from the deductible and the cleaning - which is not included in the plan). I was reimbursed very quickly (I received my checks within a week of receiving the notice), and am very happy with the communication during and after the experience. I also find the Nationwide online portal to be very helpful and user friendly, and I will continue to use it in the future. I am considering changing my plan to also include wellness in the future, but the coverage I currently have was very adequate for this procedure. Thanks!
Insurer: Nationwide
By: Beth
Good insurance
This is good insurance to have but the payment limits can be frustrating. My dog had cancer a few years ago and needs a checkup with his oncologist a few times a year, which includes an ultrasound each time. The radiology limit is so low that his insurance pays for less than one ultrasound per year. Overall, it has been a big help and it really helped us to get partial reimbursement for his chemo. Our other dog recently died but he had the upgraded plan that paid 90% of everything after a $250 deductible. That plan was awesome! They even paid for his cremation. Claims are easy to submit through the Vitus Vet app, and payment is simple with direct deposit. I have looked at other pet insurance companies and Nationwide has been superior to everyone else. If we get any more pets in the future we will insure them with Nationwide.
Insurer: Nationwide
By: Stacey
We are so lucky to have Nationwide pet insurace
We were a bit stressed because we thought we were going to have issues with the insurance reimbursement but we had no issues at all. everything was so easy and smooth. When we received the email regarding the reimbursement I was so happy and relieved. Thank goodness we have pet insurance because it's not cheap to have pets. Thank you Nationwide you guys are awesome!!
Insurer: Nationwide
By: Alma
I Couldn't Do It Without Nationwide!
I have always been thankful for Nationwide, formerly VPI, Pet Insurance. I've had dogs with auto immune diseases, allergies, and battling with CCL tears with the current one. If it wasn't for Nationwide, I don't know how I would have managed without them. Customer service is always super friendly and extremely helpful. Submitting claims could not be any easier, and turn around time is fabulous. Thanks for everything Nationwide!
Insurer: Nationwide
By: Amanda
Excellent service in a prompt manner
Excellent service from Nationwide. I’ve been with them for quite a while and they have always covered my pets claims in a prompt & professional manner. I am very happy with their service and would recommend them most highly.
Insurer: Nationwide
By: Susan
Simple and Easy
Working with Nationwide has been a simple and easy process. They respond via email and traditional mail to confirm receipt of a claim and provide a rationale as to why or how much of a claim has been covered. I am never left wondering where the claim is, what was approved and why it was or was not approved.
Insurer: Nationwide
By: Lisa