Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I am sure happy that we chose Nationwide for our pet insurance!
It is very comforting knowing that Nationwide pet insurance truly has your pet covered with what they told you when you signed up. Very easy to submit your claim and follow its process during its review for approval. My claims are mostly for routine health and prevention. My mind is at ease knowing that Boomers insurance has him covered in case of any emergency. Great job!
Insurer: Nationwide
By: John
Thanks for helping me paying the medical bills
The claims took some time to get back to me with the reimbursement, but I really appreciate that you have helped me pay them. Thanks, Marcela
Insurer: Nationwide
By: Marcela
I appreciate how easy it is to Make a claim
I appreciate how easy it is to make a claim and how well this helps take care of my cat
Insurer: Nationwide
By: Brie
Embrace is peace of mind
My 9 year old border collie presented to the ER with retching, pale gums and general anxiety. After being triaged by the staff I was brought into a room with the vet and told my dog had gastric dilatation volvulus aka bloat and needed emergency surgery. GDV is a life threatening condition known as the "mother of all emergencies" in the veterinary world. Because of Embrace, all I had to worry about was saving my dogs life and getting him recovered. Happily, 12 days later he is back to his normal self!
Insurer: Embrace
By: Kathy
Best Decision Ever
Our catty was super healthy but I went ahead and got the Nationwide plan anyway, for teeth cleaning and wellness. ALMOST cancelled it and I’m so glad I didn’t. She is having some issues and the insurance makes decision making so much easier. Claims are super easy and paid in a timely manner - and with electronic payments it’s even easier. Thank you!!
Insurer: Nationwide
By: Lisa
Great experience
Overall we have had a great experience with Nationwide Per Insurance!!
Insurer: Nationwide
By: Zachary
I spoke with Jena who was so helpful kind and understanding and Knowledgeable
Jena was so Wonderful to speak with. She was so knowledgeable kind helpful and understanding in every way
Insurer: Nationwide
By: Julie
Best pet insurance company out there
I have had dogs with trupanion for years growing up so it was the obvious choice when I got two kittens of my own. When my second kitten Gunther was 5 months old he began to have issues with urinary blockage. 1 year later and 5 emergency visits in Gunther has been diagnosed with feline idiopathic urolithiasis and has cost a total of approximately $19,000 and I have only had to pay $4200 of this. Gunther has now had complete reconstructive surgery (PU surgery) and should make a full recovery - trupanion paid the majority of this bill as well. Without trupanion it is unlikely that we would have been able to save Gunther and get him the surgery he needed. Thank you so much trupanion !
Insurer: Trupanion
By: Taryn
Great experience
I have only had positive experiences with your company. Thank you for making everything do easy.
Insurer: Nationwide
By: Marjorie
Redevelop speed of claim process
I really don’t know...! Claim should be process from the Vet Clinic to the insurance company, so you guys are receiving the information you guys need. Send the remaining statement to the customer, as oppose to having the customer having to do the processes. It’s NOT 100% coverage and the customer are doing lots of leg work to accomplish a claim.
Insurer: Nationwide
By: Crispin