Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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The absolute BEST
You guys are the absolute BEST--so easy to deal with. Having my pets covered by you provides a peace of mind if they have to visit the vet. I have recommended you to everyone I know who has pets! Thank you!
Insurer: Pets Best
By: Carol
Quick and professional
Everything was handled in quick and professional manner.
Insurer: Pets Best
By: Susan
Uncomplicated and stress-free
Sadly, I had to put my dog down last week. I have been using Pets Best for quite a few years and have been highly satisfied with your service each and every time I had to file a claim. You were responsive and efficient and I even received an email sending your condolences for my loss and you went ahead and cancelled his policy promptly. I would definitely use you again when I decide to add another pet to our family. Thank you very much for making the process so easy and uncomplicated and stress-free.
Insurer: Pets Best
By: Leigh-Ann
Great service
My dog went to the vet and I filed a claim online. I didn't hear anything for a few days, so I called customer service to confirm that everything was alright. The agent said they did not have a claim from me, and she stayed on the phone with me while I re-filed it to make sure they received it! She was GREAT!
Insurer: Pets Best
By: Diana
Easy electronic claims
I like the easy electronic processing and direct deposit. When I had to call customer service, the rep was very helpful and friendly. Thank you!
Insurer: Pets Best
By: Kristina
Pets Best is the BEST and they excel in customer service and knowledge! Easiest Claim processing too and above all, they care!
I have been with Pets Best for about 10 years now for both of my chocolate labs, Finly and Kyla. I have been so worried as they age that I won't be able to give them the proper care. With Pets Best, I have really been able to do what is best for my kids, rather than worry about what I can and can't pay for. The process of submitting a claim is so easy and efficient and the turn around time is outstanding. I didn't understand at first why the rates increased as they age, but now that they are 9 and 12 I realize what is needed for proper care. I am so grateful and the customer service staff are truly exceptional. I always feel like I am being heard and cared for. I always feel like they understand that Finly and Kyla are my children and deserve top quality care. I am grateful and just wanted to share how fortunate I have been to have them behind me over the last 10 years. Many thanks to you all!!
Insurer: Pets Best
By: Amber
I would recommend Nationwide Pet Insurance to anyone with a pet
When we adopted our little puppy, she was an abandoned dog from the Malibu fires in 2018. She had been cared for by a rescue organization who recommended we purchase the insurance. While we had been unsure about pet insurance with our past animals, it seemed like a good idea this time. We had just spent the last few years with aging pets who required a lot of expensive office visits. We didn't want that again! One of the most refreshing things with Nationwide is how easy it is to make claims and get paid! We even have the claims payments direct deposited to our account. It never takes long and is always as expected. This has been a very good decision for our family and our little pup.
Insurer: Nationwide
By: Brinette
Denial of pre-approved claim
After calling ahead to make sure the test recommended by a veterinarian was one covered, Figo denied the claim. This would have been only for $98 because deductible is $200 and test is $298. This is with over a year and a half of paying the higher premium to have a lower deductible, and this was the first claim in this entire time of having two dogs on the plan. If they deny this small amount to a dedicated client, I dread what they would argue if it was more $ involved such as with an accident or disease. Looking at the rating they have, 7.8, I am not not surprised at this low satisfaction score. I can no longer recommend Figo to clients. I work in training and I volunteer with rescues and shelter clinics with cats and dogs, and I often and asked my experience or opinion on pet insurance. I'm in Chicago and I wanted to support this company being Chicago based. I am very disappointed and sad about how they have handled this and how they disregard the importance of dedication from customers and word of mouth regarding recommendations. I definitely have a bad feeling now for this company, and they have devalued my trust and they have lost it now.
Insurer: Figo
By: Jen
Smooth
I’m happy with the service. I have recommended your company to friends.
Insurer: Nationwide
By: janine
Great insurance
so far we have had great experience with Nationwide's pet insurance. The claim process has been easy and we have not had any issues with any claims or reimbursements. The website is also fairly easy to navigate and I like how you can access all the claim info easily on the site. Only thing is I feel it takes a while to get the claim processed.
Insurer: Nationwide
By: Susan