Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great process
The process has been fantastic in working with Nationwide. Our beautiful vizsla has an injury that required a lot of follow up appointments and they made the submitting claim process easy and seamless.
Insurer: Nationwide
By: Carey
Reimbersment
This company is a hot mess. They say the claim process is 30 days but mine was 4 months and i was just told they needed an additional 30 days. My claim was for dental cleaning and blood test. I enrolled in june of 2018 and gave them all the info on vets at that time. It wasn't until I submitted a claim did they say they needed additional info and had me calling to get the info they were suppose to have gotten back in June. They received the info and I was told 30 days. Now I'm told an additional 6 weeks. This is really ridiculous. I would recommend another company. My feeling is that nationwide delays to make reimbersments
Insurer: Nationwide
By: shelly
Trupanion has been great!
Thank you so much for the way you have handled Louie's claims. Customer service, response time on claims, and fairness of claim settlements have all been excellent. Trupanion has exceeded all of my expectations.
Insurer: Trupanion
By: Tom
I wish that I had such great medical coverage!
I have referred several pet owners to Nationwide. The coverage is great, and the premium is very affordable. My pet is covered from her wet little nose to the tip of her wagging tail. I have had general questions in the past, and found the customer service very friendly and professional. I was very fortunate to hear of Nationwide through my niece. I am planning to get another pet in the not to distant future and will again use Nationwide to cover that pet.
Insurer: Nationwide
By: carol
We receive outstanding service in every area of Nationwide Pet Ins.
We have recommended your pet insurance to many people and can't imagine why more people don't have it. The service we have received since starting with VPI/Nationwide as far back as 1993/4? has just been great. Thank you.
Insurer: Nationwide
By: Marlene
Process is straightforward wish they can simplify the app and have everything in one place.
Claims are easy to submit via VitusVet app. Claim usually processed within 2 weeks. Love that they offer electronic payments once your claim is approved. I think the overall process would be a lot smoother if everything is all on one app. It’s nice that you can submit them electronically but in order to check on the status you must login to Nation Wide online.
Insurer: Nationwide
By: Yen
Very appropriate
Easy access to representatives. Claims are handle in a timely manner. I like the communication I get while claim is being processed.
Insurer: Nationwide
By: Carmen
Awesomeness and more
I love Nationwide...they know my dog is part of my family and they help take care of my family.
Insurer: Nationwide
By: Angie