Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Honest-Compassionate-Professional TRUPANION
We have been a customer of Trupanion for many years, they have made it financially possible for us to care for our Lab who has serious allergies. He has required MUCH veterinary care and so many medications over this time. Trupanion has been a dream to work with - responsive, fair, extremely easy to work with, reliable and so supportive. If ever I have a question, during my communication with the representative, I always find myself expressing what wonderful people work for their company. Seriously, every one of them is so nice and a pleasure to speak with - you can tell they love working for this company and that says a lot about the organization. This company is stellar in EVERY way and I feel blessed having them on this journey with us - caring for our fragile fur baby.
Insurer: Trupanion
By: Dixie
Wonderful customer service!
Customer service reps are always friendly, concerned and helpful. Being in customer service myself, I truly appreciate people who care.
Insurer: Nationwide
By: Maria
Impossible service
I've had a policy with Healthy Paws for five years, paid about $3,500 in premiums, and had one small claim. Because of a banking SNAFU and an unannounced Healthy Paws premium increase, Healthy Paws was unable to electronically collect the monthly premium on my policy. Healthy Paws immediately notified me of cancellation of my policy - no warning, no outreach, no grace period. I corrected the banking SNAFU and tried to contact Healthy Paws ten times, some by phone and some by email, but without connecting, for over a week. No replies to email, and the outgoing phone message said they weren't answering phone calls because of a "weather event." They had the wherewithal to immediately cancel my policy, notwithstanding the "weather event," but not to respond to my inquiries about policy reinstatement. Enough! I'm canceling this policy that has been so lucrative for Healthy Paws, but which they cannot service with even minimal customer service.
Insurer: Healthy Paws
By: Gary
User-friendly and great products
I've had a great experience so far with ASPCA Pet Insurance. Their web portal is great and easy to make claims or look up your policy. I've always had very helpful customer service representatives when ever I called. They also have a decent claim review turn time and they don't make you wait for payment.
Insurer: ASPCA
By: Ross
Nice and helpful
When I scanned over my claim I ended up sending over several instead of just one form. I had several claims which included both dogs. Alex was great couldn't ask for anyone to be any nicer or more helpful.
Insurer: Pets Best
By: Janice
Pets Best ROCKS!!
Pets Best ROCKS!! Thank the sweet lord I found a company like yours. You guys really take care of my Riggs
Insurer: Pets Best
By: Gina
Professional service
My pet was euthanized after she was found to have a very severe form of cancer. They were quick and professional and as always I will continue to use them for my other pet and recommend to everyone.
Insurer: Pets Best
By: Kim
Like clockwork
I contacted your office prior to the surgery on Maxi and received excellent advice. I informed the Vet of the insurance and possible interaction with them after surgery. After surgery I filed with vet bill and in a very short time I received reimbursement. Like clockwork and as promised.
Insurer: Pets Best
By: John
Total Rip Off
Wish I had read all the negative comments before I signed up for this insurance. When I thought the plan was canceled they kept billing me premiums and then sent me to a collections agency. A phone call would have been nice. Then I asked if I could make a claim since I am paying the premiums aparently owed. But they said no. So I basically paid them for 2 years of premiums with zero claims. They were not willing to negotiate. This business is about getting your money not caring for your sick pet. BUYER BEWARE do not use this insurance!!!
Insurer: Pets Plus Us
By: Unhappy