Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great Company...always pleased with the service and turn around of claims
I've been a customer for many years now, with my two labs Molly Rose & Sophie Rose. I've never had a problem with submitting claims. Very happy customer!
Insurer: Nationwide
By: Bernadette
Super!
Nationwide makes it very easy to submit a claim. The claim process was very speedy and the explanation of what is covered is clear.
Insurer: Nationwide
By: Jessica
Info on check
I have always been so happy with not only the he's but the immediate response at trupanion. If I may suggest if possible on the trupanion check page it would be nice where you list the policy number and the check number to the right hand side of the explanation sheet that you also include the claim number as you do on the actual check. This makes it clear as to which claim the check relates to as once the check is deposited I do not have a claim # unless I wrote it on the remaining part of that page.
Insurer: Trupanion
By: Abby
Excellent company
Excellent customer service
Insurer: Nationwide
By: Gwen
Just okay
I have had pet insurance with you for 3 years. It seems you keep going up on your premiums and it has been taking longer to get the claims processed and my money back to me. I'm not happy . My last claim was for medicine and you refused the claim because it was marked estimate. That's rediculious. I. could understand if I had an appointment for Kobe, but I called the vet and they gave Kobe medicine to resolve the issue.Now I have to go back to vet and get an invoice you will accept and resumit the claim. How inconvenient!!!This is upsetting.
Insurer: Nationwide
By: Brenda
Love having nationwide to help offset vet fees for unexpected accidents-just wish it processed more quickly!
I’m grateful to have my nationwide major medical plan with my high energy puppy! She split her paw pad last month and needed multiple rounds of stitches which was unpleasant from both cost and discomfort perspective. Glad nationwide is covering outside of my deductible...I just wish they moved a little bit quicker! It took almost a month to process the first sets of claims. Overall, a happy policy holder!
Insurer: Nationwide
By: Rachel
Terrific service in all respects.
Plans are great and service has been exceptional.
Insurer: Nationwide
By: John
Great insurance .
I’ve been very happy with Nationwide insurance . They are quick with their reimbursement and can answer any questions I have. I have recommended them to many pet owners.
Insurer: Nationwide
By: Stella
so easy and an absolute life saver in times of emergency
I have had Nationwide for over 10 years and currently have coverage for all 3 of my dogs. I will never have dog without pet insurance through Nationwide. claims are easy to submit and payment is fast. My dogs have had several health issues over the years and Nationwide has covered nearly everything from ACL repair to colitis. They are THE BEST!
Insurer: Nationwide
By: Erin
Very appreciative
Thank you nationwide for helping us in the scary times
Insurer: Nationwide
By: Mack