Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Invaluable to Dog owner
Our Dog fell ill early in life and Trupanion was there for us the whole way to enable him to enjoy years of life.
Insurer: Trupanion Canada
By: Mirza
Pets Best is wonderful.
One of our dogs became ill several months ago. Pets Best has been wonderful through this. Speedy on getting us money back. This has relieved so much stress for us, while she is recovering from her illness.
Insurer: Pets Best
By: Carolyn
Thank you for the years we were able to give our best friends.
In my 30+ years a Veterinary Technician(now retired) I chose the Accident and sickness Insurance for my 2 dogs Sally and Justyn from Dunedin Doggie Rescue. In just a short time of obtaining Insurance we had a cottonmouth snakebite, one of several that they encountered, also acl/patella surgery, wildlife encounters, cancerous growths. Never once was a claim questioned or denied and the process was so simple. Because of the fairness of this company I have been able to give treatments that were not affordable. Justyn just went on to a final rest , he got to live a beautiful life Sally misses her buddy as we do. Thank you for all the years we have been able to give our best friends.
Insurer: Pets Best
By: Donna
Easy, simple, and fast process.
The overall process was easy, simple and fast. My dogs injury has been a tough time emotionally and time consuming so Pets Best process has been appreciatiated.
Insurer: Pets Best
By: Kari
Pets Best is a saving grace for our family.
Pet's Best is and has been a saving grace to our family. My dog has had a number of health issues, and Pets Best Insurance is the only reason we have been able to provide him with the veterinary care that he deserves. I recommend this company to all of my friends and family. The claims process is easy and payment is prompt. We are very grateful that we chose Pets Best Pet Health Insurance.
Insurer: Pets Best
By: Cynthia
Great service
I have had nothing but great service. They have helped me with concerns I have had from " Why didn't Trupanion pays for this... to... the premium is too high" with concern and graciousness to a successful conclusion. I am very happy with them especially when we had to have some serious surgery for our Lab.
Insurer: Trupanion
By: Elaine
Excellent work
Nationwide is a fantastic insurance company. Their claim review is timely and puts me at ease that my dog is covered by such a professional insurance. Thank you so much!
Insurer: Nationwide
By: Kaitlyn
Claim Forms - Almost Perfect
We love Nationwide Insurance - they were really supportive and understanding with our last dog, who passed away with cancer. And they are great with our new pup :). Reasonable prices with lots of coverage options. It would be great if we could submit claim forms either online or by email - not everyone has access to a fax machine anymore.
Insurer: Nationwide
By: claudine
Thanks for the caring and awesome service!
Thank you for checking on our little one. I am very thrilled about the service and the claim reimbursement that I have received. The people I have spoke with are always friendly and helpful and my claims have been processed in a very timely manor. Keep up the great customer service!
Insurer: Nationwide
By: Heidi
Kona’s healthy
Kona is doing much better. Her 13th birthday is tomorrow. Thank goodness for Nationwide Pet Insurance. All of our dogs have it and we love the services provided. I highly recommend Nationwide to all my friends.
Insurer: Nationwide
By: Joel