Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Wonderful Pet Insurance
I was prompted to get pet insurance after having a scare with my pup back in 2015. I did some research and went with Healthy Paws since they had such positive ratings and some of the best coverage. I'm so glad I did! My dog doesn't have a lot of claims, but recently required surgery on his leg which was incredibly expensive. Healthy Paws processed the claim quickly and covered it all. It's such a relief to have a company with such great service. Their app makes it so simple to submit a claim, and they always process them quickly. I have coverage for both of my dogs through Healthy Paws, and will be their customer for life!
Insurer: Healthy Paws
By: Colleen
The Best
I have used Nationwide, formerly VPI insurance for my dogs for 14 years and do annual cost comparisons with other plans based on my claims over the past year. Consistently I find Nationwide to give me the best value for my money. Their customer service is hands down top notch. I have had vet offices make errors on claim forms and Nationwide staff is always super helping me get those corrected. Hassle free insurance!
Insurer: Nationwide
By: Leslie
Couldn't do this without Nationwide!
I am so grateful to Nationwide for partnering with me and taking the best possible care of Nakita. she is very, very dear to me, and it's reassuring to know that the best care is available to her when she needs it. She is healing up from some severe lacerations on the bottoms of her front feet. She got them at a dog park. I don't know how. With the advice an attention of my excellent vet, her feet are healing up beautifully. without my Nationwide Insurance, I'd be doing a lot more guesswork, Something I just can't afford to do when it comes to my very best friend.
Insurer: Nationwide
By: Frannie
Thank you
My husband and I are very glad we decided to obtain pet insurance for our Sofie. Nationwide has been a godsend from great customer service to paying out claims. Thank you Nationwide!! Ed & Lauren Barnett
Insurer: Nationwide
By: Lauren
The best offering in the pet insurance industry
Great company to work with.
Insurer: Nationwide
By: Patricia
Charlie seems to be doing better with his allergy's since the pollen is slowing down here in Florida.
Pet insurance is a great thing to have on your pet. We all hope we never really need it, but we are damn glad we got it if we do have to use it. Your service is wonderful and we thanks you for all your help.
Insurer: Nationwide
By: Larry
I was pleased with the service and how I was kept informed during the process. Thanks
I think that it was a very positive experience dealing with Nationwide. We tend to think of insurance companies as very negative always denying claims. The process was very professional and satisfying.
Insurer: Nationwide
By: Lorimel
WOW!! Support, Response & Customer Care is the Best.
Our 8-yr old dog blew out her knee over a holiday weekend. Emergency reconstructive surgery followed. Nationwide Pet Insurance was very supportive and communicative. We are now +16-wks from surgery, and our baby is rehabbing nicely. NPI has fulfilled their reimbursement commitment promptly and directed us to published articles in order to support rehab. Great partnership between customer and provider! Thank you.
Insurer: Nationwide
By: Karen
Excellent and kind service
Attention to detail and great customer service.
Insurer: Nationwide
By: Christine
Easy & great Coverage
I called a few companies when I first got my puppy & Nationwide seemed to provide the best coverage & the phone reps were honestly the NICEST. My experience has been great from ease of filing claims to the amount of time to receive reimbursements. It’s great knowing that whatever my pup needs, he will get the care he needs.
Insurer: Nationwide
By: Kuanmei