Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A little confusing for first time
I initiated the claim online and got a confirmation email saying the info was received, however after not getting any update or status update on my account page I called in and was told I had to submit it again.
Insurer: Nationwide
By: Albert
I greatly appreciate everything Nationwide has done to help me and Coco trhrough her recent illnesses!
Coco's annual well dog checkup revealed she had a thyroid issue and the vet started her treatment. She then acquired a skin condition and had to be treated. That was cleared up with twice weekly anti-bacteria shampoo baths. She then acquired an ear infection and is now recovering from it thanks to once daily ear wash and ear drops. Through it all Nationwide has responded to each charge from the vet with their promised 90% return. I have recommended Nationwide Pet Insurance to most of my friends that have pets.
Insurer: Nationwide
By: Nancy
Security
Having a pet that’s ill is tough enough, emotionally but knowing that Nationwide Insurance has your back with coverage take a tremendous load of your shoulders. Their customer service is caring and kind and the turn around time for claims is fast. I’m grateful to have them.
Insurer: Nationwide
By: Angela
Excellent insurance, very quick turnaround on claims.
I am very pleased with Nationwide Pet Insurance. Responsive and quick turnaround on claims.
Insurer: Nationwide
By: Kerri
Easy and simple
Great service and response
Insurer: Nationwide
By: Jazmin
Great Coverage
Nationwide has been great in covering Dustie's ongoing UTI problems. Finally got it resolved with the help of a specialist. Claims are easy to file and I wouldn't be without having my Labrador covered.
Insurer: Nationwide
By: Joan
I had no difficulties work ing with Trupanion.
No problems, always courteous dealing with me as a distraught dog owner. Very helpful and patient as I submitted my claim information. Monies transferred into my account promptly.
Insurer: Trupanion
By: Mary
Insurance has been a blessing!
When we found out our 1 year old boxer had renal dysplasia our hearts were broken. We knew we would do whatever we needed to keep her with us as long as we can. Nationwide Pet Insurance has been a blessing with the costs of the prescription food, medications, and the additional check-ups required. I can't say enough great things about this company. Easy claim process, easy reimbursements and no issues. Thank you Nationwide!
Insurer: Nationwide
By: Sherri
The ABSOLUTE BEST!!!
Nationwide customer service is wonderful, they resolve any concerns that I have in a timely manner. the submitting of claims is so easy and the response is great; along with the explanation of benefits. Thank you so much Nationwide for your services. I thought I would never need pet insurance but I am extremely glad that I chose you.
Insurer: Nationwide
By: Donte