Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Good experience!
I was transferred from PC Pet Insurance to Pets Plus Us. It was seamless. I've made several claims since the changeover (some large claims) and they are managed efficiently and accurately. My vet submits the claims, I receive notice via email the next couple of days and I receive payment within a week or so via direct deposit. When I've emailed Pets Plus Us directly, I have my answer within a couple of days which works for me. No problems here!
Insurer: Pets Plus Us
By: Lillian
Healthy Paws is by far the superior pet insurance company
Healthy Paws was great for my dog's 2 major leg surgeries in 2 months. Their customer service was amazing and they were able to send a direct payment for both surgeries directly to my surgeon. I will be putting my puppy on my current plan along with my older dog after seeing how great they are with their patients!
Insurer: Healthy Paws
By: Gerald
Nationwide Is The Best
When it comes to my dogs only Nationwide will do. Thanks for the caring..
Insurer: Nationwide
By: Ralph
Difficult
Your organization is great. My only complaint is the time it takes to get reimbursed.
Insurer: Nationwide
By: Erica
Fast turn around for reimbursement and easy claiming
Easy online claiming and fast turn around for reimbursement. Customer elder vice was also very helpful answering my questions.
Insurer: Nationwide
By: Kelly
We are very happy with our pet insurance.
We have maintained pet insurance on our dogs for many years. We had VIP which was changed to Nationwide and were wondering how the change would effect our coverage but we have not seen any difference. We have been pleased with the response when we have submitted claims.
Insurer: Nationwide
By: Robert
Simple claims process, whenever you get to it.
It is so easy to create a claim. fill the form, email it, wait for your email, find a check in the mail. easy as that. whenever you get around to it. Im happy, my puppy is happy.
Insurer: Nationwide
By: Esmeralda
Great service
I’m so glad I chose Nationwide for my pet needs and care!
Insurer: Nationwide
By: Tania
Excellent all around service
I would recommend to any pet owner. All excellent service from all aspects
Insurer: Nationwide
By: Tracy