Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Not worth the money
My Newfoundland puppy had to have Cherry eye surgery. I have a $700 deductible. I was approximately $3 from my deductible being met. My puppies repaired eye started weeping badly so i called the vet and they said to bring him in. I submitted this bill to Trupanion and they rejected $49 bill saying this was a preventitive ,wellness visit, pre existing,exam fees! I feel ive been screwed once again from an insurance company after paying premiums! Surly after having a serious eye surgery having the vet follow up due to a problem should be part of the treatment and healing process!
Insurer: Trupanion
By: Lee
Amazing company!
The coverage provided by Healthy Paws has twice now made the very best health care for our cat affordable. They cover more, at a better premium, than other pet insurance companies I researched, and their service is impeccable with quick and easy claim processing. I highly recommend Healthy Paws for pet parent peace of mind!
Insurer: Healthy Paws
By: Sandra
Great expereince with Healthypaws
We've had Healthypaws insurance for over 2 years now. Unfortunately, we just recently had to use it for the first time. I am now telling everyone I can about Healthypaws and the need for insurance on animals. We would do anything for our Lily and thankfully we won't be hurting financially because of Healthypaws. Claims are super easy to file and it only took about 12 days to get our checks in the mail. Thank you Healthypaws!
Insurer: Healthy Paws
By: Taylor
Best investment made!
Nationwide Pet Insurance is one of the best investments we ever made. Friendly, easy to file with and such a comfort to have! Thank you!!!
Insurer: Nationwide
By: Amanda
Great pet insurance!
I am very pleased with the insurance. Claims are handled quickly and an easy to understand explanation is always given for unpaid claims. I would recommend the insurance to all new pet owners.
Insurer: Nationwide
By: CHRISTINE
Very happy with the service
I have had Pets Best every since I rescued Spooky. It’s been since 2009 or 2010. I am very happy with the service I have received, and given information to my brother and his wife for their fur baby. Hopefully they will be calling you soon.
Insurer: Pets Best
By: M
All around great experience
I feel that the claims process for Pets Best is always easy. If I've ever had a question, using the chat feature is the most efficient way of getting questions answered quickly. Email communication is great, so I always know the status of my claim. All around great experience. Thanks!
Insurer: Pets Best
By: Jen
Simple claim process
I have only submitted two claims, the claim process is simple to submit (by email). The Pets best claims folks had some questions and contacted the veterinarian themselves, it was really great not having to be the middle man.
Insurer: Pets Best
By: Steve
Easy and prompt
Have always been satisfied with the ease and prompt service.
Insurer: Pets Best
By: Lisa
Hands down the best
Pets Best is hands down the best Pet Insurance I have had after a few different companies. Bronson split his nail in half, and I got to the vet, submitted my claim while checking out from the vet on my phone, and was reimbursed quickly!
Insurer: Pets Best
By: Josephine