Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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First time having pet insurance and everything has been great
Filing a claim is easy, just wish the review was a little faster.
Insurer: Nationwide
By: Michele
so thankful for this resource!
really cannot thank this insurance enough for being able to take my pets to the vet, worry free! very user friendly, easy to use, and easy to navigate. I recommend this service to every pet owner I know!
Insurer: Nationwide
By: Camille
Thanks to my pet insurance I no longer worry about pet health care cost and the best care available.
Best care and very easy to submit claims. Reimbursement very quick. I’m live Healty Paws!
Insurer: Healthy Paws
By: Cyndie
Satisfied Customer
Shae responsed quickly to my request for preapproval of services relates to tumor removal for my senior dog. Shae made sure to get my questions to the right area for fast resolution, filed all claims on my behalf and emailed me with regular updates. The claims were paid promptly. I really appreciated Shae’s caring assistance so I could focus my attention on my pet, rather than paperwork!
Insurer: Figo
By: Marsha
IMHO - Embrace Pet Insurance is the best in the business.
Years ago, I had another dog insured with another per insurance company and had a bad experience. Therefore I mistrusted all pet insurance companies and felt that pet insurance was a waste of money that didn't pay for anything. Embrace Pet Insurance changed my mind. Embrace has people who genuinely care about your pet and live up to their part of the agreement. In short IMHO, you can trust them!!
Insurer: Embrace
By: Jack
Exceeded Expectations
A simple neuter turned into a nightmare with several surgery complications due to Cryptorchidism. ASPCA's coverage, care and service was a tremendous help to our family. We are very thankful to have chosen this company to provide our pet insurance.
Insurer: ASPCA
By: Rhianna
Awesome service, fast hassle free claims processing. Highly recommend!
I have filed several claims since taking out pet insurance for my great Dane puppy. I have had nothing but prompt, efficient service. Cleans are easy to file and reimbursement timely.
Insurer: Nationwide
By: Karen
Smooth and easy process
I needed to submit an invoice with my claim and did so, but got an email the next day saying I still needed to submit an invoice. It was a little perplexing, but I sent the invoice a second time and it seemed to work. Not sure if there was a glitch? Other than that, very smooth and easy process.
Insurer: Pets Best
By: Jen
Paid the claim quickly
My cat Mittens got very sick late in the night. I took her to the emergency animal hospital. Pets Best paid the claim quickly. It turns out after x-rays and blood tests it was pneumonia. When I brought mittens home the 24hr vet chat from the app was amazing. I used the help line at 3am. It really helped a lot because my regular vet was definitely not open then.
Insurer: Pets Best
By: Amanda