Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Waiting until term ends to move elsewhere
Your claims process is overly paper based and hard to understand. Your coverage is limited, with some basic maintenance excluded. You have no app or easy way to check claims status and the website is antiquated.
Insurer: Nationwide
By: ADAM
Happy with my insurance!
I am very happy with everything so far. The claims process is pretty smooth other than a few bumps in the road with my first claims but that was just me figuring everything out.
Insurer: Nationwide
By: Sarah
Amazing coverage, amazing customer service- I couldn’t ask for more!
Thank you so much for your excellent customer service and easy handling of our claim for our new puppy. I can’t say enough- I KnOW she’s in great hands with her policy! I highly recommend Trupanion for anyone with a dog or cat. It’s never too early. I’m so glad we activated our free month of insurance that our puppy’s vet offered. I will make sure we always have your coverage to protect her. It was easy, it saved us a lot of unexpected cost- a lifesaver when we needed it!
Insurer: Trupanion
By: Shanda
Urgency is not embrace’s Strong suit
Where to begin... after a simple urinary tract infection in our frenchie that still hasn’t been covered to the emergency follow up, embrace hasn’t made this easy or a priority. After persistently dealing with our veterinary clinic, and multiple assurances that they sent everything needed, almost two months later 2 out of three visits still aren’t processed. And after being told embrace had contacted our vet for the info they needed, and then being told by the vet techs that no one had reached out to them. I despise dishonesty, nor will I stand for this deliberate lack of care from a pet insurance company. I am not out to scam or fleece, but when my four legged kids are sick they are getting better care than I am, so we are going to the veterinarian. That’s why we have insurance. If embrace continues to act this way, we will be dealing with another company that actually cares and prioritizes it’s customers.
Insurer: Embrace
By: Jesse
It's a relief to know my pet is cover by a great reliable insurance company.
We have nothing but good things to say about this company. We have submitted several claims and they have paid us quickly. I have called about several questions and they were extremely nice on the phone and made sure to answer any questions I had. They were highly recommended by my vets office and I can certainly see why.
Insurer: Nationwide
By: Sharon
Great Pet Insurance
We have been with Embrace for two years now. Gettining insurance for our two Brittany's was easy. The website was easy to follow to get the insurance that best fit our needs. Response to claims has been fast and settled to our satifaction. Great pet insuransce.
Insurer: Embrace
By: George
Trupanion is fantastic!
When I signed up for Trupanion I hoped that I would never have to use the insurance, unfortunately as it turns out, my dog is a bit of a lemon. Trupanion has been a life saver for me dealing with two major surgeries, they have been quick to process the claims and have been totally fair with what they cover. This is the only insurance company that I have ever actively recommend to people! Thank you Trupanion!
Insurer: Trupanion Canada
By: Patrick
Agent was great
Smokey had a benign skin tumor (skin tag) on his mouth that he kept biting and it was bleeding so we brought him in to have it removed. He's also been having trouble with springtime allergies - I called because I forgot to add info to the claim about the allergies because I was focused on the surgery component. I also wasn't sure what, exactly, was covered. Your agent was great and helped me with all my questions as pet insurance processing is new to me!
Insurer: Pets Best
By: Tracey
Answered quickly
Amethyst answered quickly and introduced herself before asking my name. She answered my question easily and seemed very knowledgeable. It was my first experience calling Pets Best and I was very pleased with the customer service.
Insurer: Pets Best
By: Megan
Excellent courtesy, very well informed
Excellent courtesy, very well informed of what I needed the 1st time. Product knowledgeable and very professional. Great customer service !
Insurer: PetPartners
By: Annie