Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Great customer service and responsioveness
Great customer service and responsiveness. When I called to get an explanation of the different tiers and changes from one pets coverage that I already had to a new one they were very thorough and patient in explaining all the benefits. They even took into considering where we lived when considering coverage given the proneness to certain viruses and bugs like ticks and lyme disease etc.
Insurer: ASPCA
By: Stan
It is Great to be cover by Nationwide !
I had been with NW since my dog is in the family and all Inhavebto say is that I am very satisfied with the client service responce and level of coverage. I had recommended Nationwide to a number of friends now. Thanks for all your assiatance
Insurer: Nationwide
By: Luis
Great Job Nationwide
Fast turn around on our claim I appreciate how you do business
Insurer: Nationwide
By: Chuck
Love Nationwide Pet Insurance
Nationwide has been there supporting me and my furbaby Winston since he was 8 weeks old. Purchasing their pet insurance was the best thing I've ever done. They are wonderful to work with, and they love my Winston as much as I do!
Insurer: Nationwide
By: Donna
Excellent Service
This is an excellent plan offered by an excellent company. Submitting claims on my phone is genius, reimbursement is quck and so easy. Thank you for making our cats health a breeze with a great product!
Insurer: Nationwide
By: Sheree
Great Safety Net
Like every pet owner I know, we would do anything for our girl. Knowing that Nationwide helps defray the costs gives us extra peace of mind. Always seeing a claim through to quick payment is greatly appreciated.
Insurer: Nationwide
By: donna
Nationwide pet insurance has the lengthiest claim processing to obtain payment once I hit my deductible.
I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.
Insurer: Nationwide
By: Marivic
Nationwide pet insurance has the lengthiest claim processing to obtain payment once I hit my deductible.
I'm not happy with Nationwide pet insurance due to the length of time it takes to obtain payment for a claim. I have been waiting payment still for a claim that I filed since February. Also, I just realized that I do not get the 90% reimbursement for the claims and when I finally look up the reason, it is not only difficult to find, but it would state that I'm missing a diagnosis, even though I've included the diagnosis on the cover of the claim form and the claim was partially processed. I even had our pet pharmacy call to provide Nationwide with a standing order, verified with Nationwide that they spoke to the pharmacy, and still no payment. The only statement I receive is that it's still being processed. This claim is from February! I even spoken to customer service regarding that claims cannot be processed without a diagnosis (which I've included in the fax forms), and still the EOB state that they still need a diagnosis to obtain the remainder of the 90% payment? It seems ever since we hit our deductible, the claim process with Nationwide has been sketchy. As a result, I am currently looking for a different pet insurer and would never recommend Nationwide pet insurance to anyone.
Insurer: Nationwide
By: Marivic
Nationwide Pet Insurance is Spectacular
Claim processing time is very timely and if a service is Not covered under the plan an explanation is provided on the benefit statement.
Insurer: Nationwide
By: Dora
Prompt service.
Generally satisfied with the service. Disappointed that spay surgery is not covered.
Insurer: Nationwide
By: Cindy