Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,297 total
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Awesome customer service and follow up.
Our experience with Pets Best has been so positive. I have never used pet insurance before but I would highly recommend this company to anyone interested. We unfortunately have had to deal with major health issues with our dog and our claims have always been handled immediately with follow up from this company.
Insurer: Pets Best
By: Anne
Simply the best!
I have been totally satisfied from day one of the coverage that Trupanion has provided for both of my dogs. Super friendly and prompt service as well as insurance benefits that are second to none. Thanks Trupanion!
Insurer: Trupanion
By: Patrick
Helps afford paying high vet bills
Professional company ,excellent communication, pays claims in timely manner.
Insurer: ASPCA
By: Pam
You give great service
I have been pleased with the prompt communications and reimbursements by this company.
Insurer: Nationwide
By: Freya
So glad I got Pet Ins w/ Embrace! Great Ppl!
Very pleased w the ppl and the coverage of Embrace. On my third year and couldn’t ask for better for my dog. Thank you!
Insurer: Embrace
By: Chanda
Friendly and helpful
Every time that I have called Trupanion all of the people I have spoken to have been so friendly and helpful.
Insurer: Trupanion
By: Carrie
Pets Best has been an excellent.
Pets Best has been an excellent company to work with in regards to the health of my puppies. They are always fast to respond and eager to help.
Insurer: Pets Best
By: Michael
Great customer service
Ashley called me back to inform me that she saw my 10 page fax come in, and it would be processed. I did not think she would call me back, and she did. Great customer service.
Insurer: Trupanion
By: Anthony
Claims handled promptly
The service I have always received is great. The promptness of which my claims are handled. I have never been denied a claim in 13yrs.
Insurer: Trupanion
By: Sharyne
Kind and helpful
First because every time that have needed TRUPANION they have never let us down, they have ALWAYS been right by our sides and second because whenever I have called about anything, everyone has been extremely kind and helpful.
Insurer: Trupanion
By: Lynn