Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Agent was great
Smokey had a benign skin tumor (skin tag) on his mouth that he kept biting and it was bleeding so we brought him in to have it removed. He's also been having trouble with springtime allergies - I called because I forgot to add info to the claim about the allergies because I was focused on the surgery component. I also wasn't sure what, exactly, was covered. Your agent was great and helped me with all my questions as pet insurance processing is new to me!
Insurer: Pets Best
By: Tracey
Answered quickly
Amethyst answered quickly and introduced herself before asking my name. She answered my question easily and seemed very knowledgeable. It was my first experience calling Pets Best and I was very pleased with the customer service.
Insurer: Pets Best
By: Megan
Excellent courtesy, very well informed
Excellent courtesy, very well informed of what I needed the 1st time. Product knowledgeable and very professional. Great customer service !
Insurer: PetPartners
By: Annie
Very pleased with service
Excellente service.
Insurer: AKC
By: JULIO
Good Customer service
Customer service representative was polite and knowledgeable. Made the entire interaction smooth and quick.
Insurer: AKC
By: Tiffany
The rep I spoke with great
The rep I spoke with was such a nice person, such a relief to talk to someone who cares about your situation!
Insurer: AKC
By: Stephanie
Worth the money in every way
Easy to submit claims. Prompt claim review. Excellent customer service
Insurer: Nationwide
By: Kim
Avoid paying claims
Every time I call and get Hey runaround to avoid paying claims. I have gotten every letter requested from every vet and they still refuse to pay claims
Insurer: Nationwide
By: David
Rep eager to get me off the line....
Rep seemed very eager to get it over with & me off the line.... he seemed rushed & annoyed by the way I felt about he claim result vs being a li’l more sympathetic at the fact this is financislly stressing since I’m getting possibly about 35% back bible study the 90% + deductible. I think it’s ridiculous & feel taken advantage tbh. & the rep only made me feel more sh**tier than I was already feeling after seeing the claim status. I even told them over the phone when he asked while like sighing in either boredom or annoyance, “is there anything else I can help you with”? I was like no, but you seem eager to get me off the line”, to which he said nothing, but even though I corrected him on the pronunciation of my pet’s name, he kept saying it his way. It’s in a foreign language, & I’m pronouncing it correctly, hello!
Insurer: Nationwide
By: Charli
I don’t get clean understanding of what get paid.
When I make a claim it says I can track the claim on the app. However I can not and when I login I can not see the updated information. That is a little frustrating. I tried to contact you I made a mistake on the claim and couldn’t get anyone to call me back. I entered the wrong invoice. Very frustrating. Not having someone to contact
Insurer: Nationwide
By: Sherry